E-Commerce Operations Support

Responsibilities

• Create and manage Indicative Order (IO) documents for Amazon transactions.
• Check and report abnormalities in IO, PR, and PO, such as gated products or incomplete information, to the Operations Supervisor.
• Create shipments within Amazon Seller Central and print necessary shipping labels.
• Monitor and request Amazon warehouse capacity, ensuring optimal shipment logistics.
• Update and maintain Amazon inventory, ensuring accurate product availability.
• Serve as a customer‑facing representative, addressing customer inquiries and resolving issues related to Amazon account health.
• Collaborate with the Operations Supervisor to report any operational issues to Amazon.
• Standby during weekends or outside normal hours for timely correspondence and problem resolution.

• This role requires weekend coverage and does not follow a standard Monday–Friday schedule (e.g. Monday and Tuesday off; working days from Wednesday to Sunday. The final schedule will be confirmed based on mutual agreement).
• This is a remote‑first role. Hybrid work applies only when in‑office presence is required and will be arranged on an as‑needed basis, if possible.

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field preferred.

• Fresh graduates are welcome with relevant internship, freelance, or part‑time experience.
• Experience in e‑commerce or marketplace operations is preferred (Amazon Seller Central is a plus; Shopee, Tokopedia, Lazada, or similar platforms are also acceptable).
• Exposure to customer relations or customer support is a plus.

• Proficient in Microsoft Excel for tracking and reporting purposes.
• Strong analytical skills to identify abnormalities and address issues efficiently.
• Excellent problem‑solving and critical thinking abilities.
• Effective communication skills to engage with customers and internal teams.

• Ability to work under pressure and manage multiple tasks efficiently.
• Willingness to be available during weekends or outside standard hours for urgent matters.
• Attention to detail to ensure accuracy in all operational tasks.