Lead Multichannel Support Supervisor
Job in
Tangerang, Banten, Indonesia
Listed on 2026-07-12
Listing for:
ATI Business Group
Full Time
position Listed on 2026-07-12
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
ATI Business Group is seeking an Agent Support Supervisor to lead the multi-channel support team, handling client communications via chat, email, and phone, and liaising with suppliers to ensure service standards.
You will mentor the team, monitor SLAs, and escalate complex reservation issues, while maintaining strict guideline compliance and accurate documentation across operations. This role offers shift work and possible placement in BSD, South Tangerang or Harmoni, Central Jakarta.
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