Fintech CS Team Lead: SLA, QA & Escalations
Job in
Tangerang, Banten, Indonesia
Listed on 2026-08-23
Listing for:
PT Abadi Sejahtera Finansindo (Singa Fintech)
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
PT Abadi Sejahtera Finansindo (Singa Fintech) is seeking a Customer Service Lead to steer a busy team, uphold service standards, and keep operations running smoothly. You will guide the CS team to hit daily targets and escalate high-level issues with confidence.
You will monitor SLA, productivity, quality, and customer satisfaction; develop SOPs and scripts; and collaborate with Ops, Collections, Risk & Compliance to ensure all interactions align with company policy and OJK regulations.
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