Customer Service Custom Clearance - Mandarin Speaker

Job Responsibilities

• Serve as the primary point of contact for Chinese-speaking clients, handling inquiries related to import customs clearance processes, shipment status, and documentation requirements
• Coordinate and monitor end-to-end import clearance processes, including document preparation, customs submission, duty payment, and cargo release
• Liaise with customs brokers, internal operations teams, and government authorities (Bea Cukai) to ensure smooth and timely clearance of import shipments
• Review and verify import documents such as Bill of Lading, Commercial Invoice, Packing List, and other required customs documents for accuracy and completeness
• Communicate proactively with clients regarding shipment updates, clearance status, delays, and issue resolution in Englis
  h & Mandarin
• Handle and resolve customer complaints, exceptions, and clearance issues in a timely and professional manner
• Maintain accurate records of import transactions, clearance status, and customer interactions in the system
• Coordinate with finance team for duty, tax payments, and invoicing to clients

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• Open to all educational backgrounds; relevant experience is prioritized
• Minimum 1–2 yea
  rs of experience in customer service, customs clearance, or logistics operations
• Proficient in Mandarin (written and spoken) is a mu
  st — to communicate with Chinese-speaking clients and counterparts
• Familiar with import customs clearance processes and Bea Cukai regulatio
  ns is an advantage
• Understanding of import documents (B/L, Commercial Invoice, Packing List, PIB) is a plus
• Proficient in Microsoft Office Suite (Excel, Word).
• Detail-oriented, responsive, and able to work under pressure
• Willing to work WFO (6 days a week) in Tangerang City, Banten.