More jobs:
Customer Services Executive
Job in
Tangerang, Banten, Indonesia
Listed on 2026-09-22
Listing for:
Phoenix Contact
Full Time
position Listed on 2026-09-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
- Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
- Identify risks associated with different approaches of business process change in order fulfilment processes.
- Implement business process improvement solutions to achieve effectiveness in customer service operations.
- Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
- Resolve customer complaints by being the focal person in driving for solutions.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
- Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
- Ensure internal and external customers are serviced promptly, respectfully and accurately.
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Demonstrate a positive and flexible approach to changing business priorities.
- Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
- Support Reporting Manager and management on monthly report submission preparation
- Diploma in any discipline with at least 3 years in indoor sales experience.
- Proficient in Microsoft office application especially in MS Excel and MS Words
- Customer-oriented with a pleasant personality.
- Good communication, analytical and problem-solving skills.
- Fluent in English in both written and spoken.
- Pleasant personality with initiative and customer-oriented.
- Disciplined, hardworking and able to perform under pressure.
- Detail oriented, resourceful and ability to work independently.
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