Customer Care Staff
Job in
Tangerang, Banten, Indonesia
Listed on 2026-09-27
Listing for:
PT Omoway Technology Indonesia
Full Time
position Listed on 2026-09-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
- Handle customer inquiries, complaints, and requests through various communication channels.
- Provide accurate information regarding products, services, purchasing processes, and after-sales services.
- Handle and follow up on customer complaints in a timely and professional manner.
- Coordinate with related departments such as Sales, Aftersales, Warehouse, and other teams to resolve customer issues.
- Follow up with customers until their concerns are properly resolved.
- Record and update customer information and interaction history in the system.
- Ensure a positive and professional customer experience.
- Prepare reports related to customer complaints, feedback, and customer needs.
- Follow Customer Care SOPs and company service standards.
- Minimum Diploma (D3) or Bachelor’s Degree (S1) in any major.
- Minimum 1 year of experience in Customer Service or Customer Care; experience in the automotive, retail, or e-commerce industry is a plus.
- Strong communication and interpersonal skills with a friendly, patient, and customer-oriented attitude.
- Able to handle customer complaints calmly and professionally.
- Strong problem-solving and follow-up skills.
- Able to work independently and as part of a team.
- Proficient in Microsoft Office/Google Workspace; experience with CRM or customer service systems is a plus.
- Willing to work in shifts or according to operational requirements.
- Mandarin language skills are a plus.
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