EV Commercial Vehicle Tech & Training Specialist

Job Summary

The Commercial Vehicle Technical Support and Training Specialist is responsible for providing technical assistance, product training, and service capability development for commercial vehicles, including buses and trucks. This role supports dealers, service teams, and customers by resolving technical issues, delivering training programs, and ensuring high standards of product knowledge and after-sales service. Experience in electric commercial vehicles is highly valued.

• Provide technical support for buses, trucks, and commercial vehicle products to internal teams and dealers.
• Diagnose and assist in resolving complex technical issues, field cases, and product concerns.
• Design and deliver technical training programs for technicians, service advisors, and related teams.
• Develop training materials, manuals, SOPs, and technical bulletins.
• Conduct product training covering vehicle systems, maintenance, diagnostics, and repair procedures.
• Support product launches, field campaigns, and technical improvement initiatives.
• Coordinate with engineering, aftersales, and service teams to elevate technical issues when required.
• Prepare regular reports on training activities, technical cases, and improvement recommendations.

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Electrical Engineering, or related field.
• Minimum 4 years of experience in technical support, training, or aftersales service roles.
• Experience handling buses, trucks, or commercial vehicles is preferred.
• Strong understanding of vehicle systems, diagnostics, repair processes, and maintenance standards.
• Experience delivering technical training and developing learning materials.
• Experience in electric vehicles is an advantage.
• Strong communication, presentation, and problem-solving skills.
• Willing to travel for dealer visits, field support, and training activities.