AI Community Manager; German-speaking

We’re helping a fast-growing AI education and automation consultancy serving the German-speaking (DACH) market find a AI Community Manager to take ownership of participant support and community experience across its flagship AI Academy.

This is a full-time, remote role supporting a 36-week B2B training program and paid community for coaches, consultants, and small businesses learning how to apply AI and automation in a practical, compliant way.

As the company scales toward 600+ active participants, this role is critical to maintaining a high-quality learning experience, fast response times, and a strong, engaged community.

As Support & Community Manager, you are the first point of contact for academy participants.

You’ll handle support inquiries, moderate and nurture the community, manage administrative follow-ups, and ensure participants feel supported throughout their learning journey. This role blends customer support, community management, and administration
, with light technical exposure to AI tools and learning platforms.

You’ll work closely with the founder and European core team, while execution happens independently with clear ownership.

• Commitment: Full-Time
• Schedule: CET working hours (availability during core support hours required)
• Location: Fully Remote
• Engagement: Independent Contractor
• Start Date: ASAP
• Monthly Rate: $1,800–$2,400 USD
  , depending on experience

• Handle incoming inquiries via email, ticket system, and community platform
• Provide fast, friendly, and solution-oriented responses
• Prioritise, categorise, and escalate requests when needed
• Maintain and improve the internal knowledge base
• Proactively communicate about known issues or program updates

• Answer participant questions about course content and learning materials
• Support users with technical issues on the learning platform
• Use AI tools (e.g. ChatGPT, Claude) to research and draft high-quality responses
• Explain basic AI concepts clearly to non-technical users
• Escalate complex questions to instructors or consultants

• Moderate and manage the online community platform
• Welcome new members and guide onboarding
• Foster engagement, discussion, and peer learning
• Identify and elevate critical sentiment or complaints
• Organise and support virtual events (Q&As, community sessions)
• Collect feedback to improve the program and experience

• Handle questions around contracts, cancellations, and pauses
• Support billing-related inquiries (invoices, receipts, reminders)
• Maintain customer data in the CRM
• Support preparation and dispatch of contract documents
• Follow up on open items to ensure timely resolution

• Fluent German (C1+) — written and spoken (non-negotiable)
• Experience in customer support, community management, or digital education environments (at least 1-2years)
• Strong written communication skills and structured thinking
• Comfort using modern SaaS tools and learning new systems quickly
• High service orientation, empathy, and professionalism
• Ability to work independently, manage priorities, and stay organised

• Experience in EdTech, coaching programs, or online communities
• Basic understanding of AI topics (prompting, automation, LLMs)
• Experience with CRM systems (Hub Spot, Pipedrive, Salesforce)
• Familiarity with billing, invoicing, or accounting workflows
• Experience supporting webinars or online events

This role is ideal for someone who:

• Enjoys helping people and solving problems calmly and clearly
• Is structured, reliable, and detail-oriented
• Is comfortable handling recurring questions with patience
• Can balance empathy with efficiency
• Is curious about AI and modern digital tools
• Wants to grow with a fast-scaling, AI-first company

• Meaningful work in an AI-first environment
• Full exposure to AI education, automation, and compliance topics
• Clear ownership and trust from day one
• Fully remote setup with CET-aligned hours
• Opportunity to help shape support processes and community standards
• Access to the full AI Academy content and internal learning resources