CX Resource & Staffing Manager, APJ

Git Lab is an open‑core software company that develops the most comprehensive AI‑powered Dev Sec Ops  Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development.

Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high‑performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co‑create the future with us as we build technology that transforms how the world develops software.

As a CX Resource & Staffing Manager for the APJ region on Git Lab’s CX Engineering team, you’ll lead strategic capacity planning and resource allocation for our Professional Services and Education Services delivery teams across Asia‑Pacific and Japan. You’ll partner closely with regional delivery leadership as a trusted advisor, translating sales pipeline signals into clear capacity insights, improving utilization and staffing outcomes, and helping ensure the right skills are available for our highest‑priority customer engagements.

As the first dedicated resource management professional for APJ and a member of our Resource Management Center of Excellence, you’ll help build scalable practices and reporting that move resource management beyond scheduling into proactive planning, in an all‑remote, values‑driven environment.

Some examples of our projects:

• Forecasting resource demand 6 to 12 months out by analyzing pipeline stage, probability, and deal characteristics, then presenting monthly capacity recommendations to APJ delivery leadership
• Monitoring real‑time utilization and allocations across Professional Services and Education Services teams, proactively resolving resource conflicts and enabling cross‑team resource sharing when needs and availability align

• Own resource allocation for Professional Services and Education Services delivery teams across APJ, matching team members to engagements based on skills, timing, and customer priorities.
• Monitor real‑time utilization and allocation health, proactively identifying over‑allocation, under‑allocation, and emerging conflicts, then recommending adjustments that balance targets with team wellbeing.
• Analyze sales pipeline signals (stage, probability, deal characteristics) and delivery backlog to forecast demand and capacity needs 6 to 12 months ahead, translating projections into role‑ and skill‑based staffing requirements.
• Build and maintain capacity models and scenarios to show staffing implications across APJ markets, and partner with Finance and regional delivery leadership on workforce planning and hiring prioritization.
• Maintain a current skills inventory for APJ delivery teams (certifications, product expertise, language capabilities), identify skills gaps, and partner with Learning and Development on training priorities.
• Facilitate cross‑team and cross‑region resource sharing when availability and project needs align, including serving as backup for the EMEA Regional Resource Manager during periods of absence or high demand.
• Coordinate staffing with partner consultants when needed, collaborating with the global partner team to support smooth deployment.
• Produce weekly utilization and allocation dashboards and contribute to monthly capacity reporting for APJ delivery leadership, including trends, risks, and clear recommendations.
• Support PSA platform (Kantata) process adoption and data…