Wordpress Support Specialist

Who We Are

At Bluehost, we’re not just building websites—we’re shaping the future of the web through content, commerce, and the power of AI. From intelligent automation to generative content and personalization at scale, we believe AI will define the next era of customer experience and business growth.

As a trusted leader in web hosting and Word Press, our mission is to help customers of all sizes build a digital presence that drives results. Backed by private equity and powered by innovation, we are building the go‑to platform for creators, entrepreneurs, and businesses to thrive online. With a global portfolio of brands and millions of users worldwide, we’re entering a bold new phase of transformation—driven by people, technology, and ambition.

Launch your tech career and empower small businesses to thrive online. As a Word Press Live Support Specialist, you’ll play a key role in helping entrepreneurs and small business owners grow by providing expert guidance and hands‑on support for building, customizing, and managing their Word Press websites. You’ll serve as a trusted advisor, offering personalized consultations on everything from plugin and theme setup to design improvements, performance optimization, and marketing strategy.

With live inbound calls as your primary point of contact, you’ll combine technical problem‑solving, creativity, and exceptional customer service to deliver a world‑class experience. Through our comprehensive training and continuous development programs, you’ll evolve into a true Word Press expert—making a real impact, one website at a time.

• Be the frontline of WP Live’s support team, handling inbound calls and delivering exceptional Word Press assistance to ensure high customer satisfaction.
• Guide customers in mastering Word Press—installing and configuring plugins and themes, making design adjustments, and improving overall site functionality.
• Consult with customers about their goals and challenges, providing tailored recommendations and creative solutions to enhance their site’s design, performance, and marketing effectiveness.
• Empower small businesses to succeed online, helping customers gain the knowledge and confidence to manage their own websites with ease.

At WP Live, you won’t just answer questions—you’ll empower entrepreneurs, fuel digital creativity, and help small businesses succeed online. Every conversation is an opportunity to make a real impact by guiding customers through their Word Press journey with confidence.

• Customer Focused: 1–2 years of customer service experience and a genuine passion for helping others.
• Tech Enthusiast:
  Excitement about learning Word Press and other web‑related tools and technologies.
• Strong Communicator:
  Excellent communication and problem‑solving skills, with the ability to explain technical concepts in a way anyone can understand.
• People Oriented:
  Comfortable engaging with a variety of customers—from small business owners to experienced developers—adapting your approach to meet their needs.
• Web‑Savvy (a plus):
  Experience with Word Press, website design, social media, hosting, or small business environments using Word Press is a strong advantage.
• Bonus Points:
  
  Experience with website hosting platforms, Word Press, plugins and themes, or page builders like Elementor, Divi, or WP Bakery.

• Work‑life balance:
  Our work is thrilling and meaningful, but we know balance is key to living well.
• Diversity and inclusion:
  We celebrate differences, foster a culture of belonging, and provide learning and development opportunities for all employees.
• Health & benefits:
  Competitive HMO benefits – 200k MBL with two free dependents upon regularization, punctuality bonus, generous vacation policy, and more.
• Career growth:
  Opportunities to learn different aspects of the business, be challenged with new tasks, be mentored, and grow your career.

Bluehost #OTOD! If you’re ready to build your career while making a difference, apply today and become a Word Press Live Support Specialist with WP Live—where passion meets purpose.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.