System Analyst

PT. Tablelink Digital Inovasi, we are dedicated to revolutionizing the way we work, communicate, and interact with technology. Our innovative software solutions are designed to accelerate productivity, efficiency, and collaboration in the workplace.

• ERP & POS Systems Expertise:
  Deep understanding of ERP modules (Inventory, Purchasing, Finance, HR) and POS systems, preferably in F&B/hospitality retail.
• API & Integration Knowledge:
  Ability to analyze, design, and document system integrations (RESTful APIs, gRPC, webhooks, payment gateways).
• Database Expertise:
  Strong SQL (Postgre
  
  SQL, MySQL) proficiency, database optimization, indexing, and query performance tuning will become very plus point.
• Business Process Modelling (BPMN):
  Ability to map workflows for reservation, ordering, inventory, and customer management.
• Data Analytics & Visualization:
  Experience with BI tools (Power BI, Tableau, Metabase, Looker) to create dashboards and operational reports.
• UI/UX Familiarity:
  Ability to work closely with designers to translate business needs into intuitive interfaces.
• Payment & Ordering Systems Knowledge:
  Exposure to online ordering flows, QR-based self-ordering, split billing, and loyalty systems.

• Hospitality & F&B Knowledge:
  Understanding of restaurant/kitchen workflows, inventory cycles, and guest experience requirements.
• Reservation Engine Logic:
  Knowledge of seating logic, capacity management, overbooking, and table assignment algorithms.
• Back Office/Finance Understanding:
  Familiarity with reconciliation, reporting, tax rules, and financial workflows tied to POS.

• Strong analytical thinking and ability to translate business pain points into system specs.
• Stakeholder Communication:
  Able to run workshops with restaurant staff, management, and tech teams.
• Agile/Scrum
  
  Experience:
  
  Comfortable in sprint planning, backlog grooming, and Jira/Asana/Trello tools.

• 2–5 years as a Business/System Analyst in POS/ERP or e-commerce platforms.
• Experience in digital transformation projects for retail or F&B businesses.
• Proven track record of requirement gathering & gap analysis.

• Familiarity with self-order kiosks/tablet systems and integrations with kitchen display systems (KDS).
• Experience in loyalty programs & CRM integration.
• Exposure to multi-location operations and franchise scalability challenges.