Business Intelligence; BI Analyst

• Analyze existing business processes (“as-is”), identify bottlenecks, risk points, and inefficiencies through root cause analysis (e.g., Fishbone, impact analysis), and propose actionable improvements in both process and technology.
• Translate user feedback into structured problem statements and practical solutions.
• Design “to-be” processes including SOPs, RACI matrix, workflow redesign, implementation plans, and service improvement initiatives.
• Lead process improvement programs and collaborate with IT/engineering on tool development or enhancements (requirements gathering, UAT, release readiness).
• Manage MLPT product portfolio performance, including sales tracking, revenue monitoring, pipeline review, adoption/usage metrics, and margin analysis (if applicable).
• Conduct trend analysis (MoM/YoY, seasonality, segment/channel performance) and prepare structured weekly/monthly/Q  performance reports for management.
• Support product and partner acquisition processes.

• Bachelor’s degree in Information Systems/Technology, Business Administration, Management, Data Analytics, or related field.
• 1–2 years of experience in a combination of:
• Business/process analysis (requirements gathering, process mapping, SOP development).
• Process improvement initiatives and workflow redesign.
• Product performance reporting, portfolio analytics, or business reporting.
• Strong analytical and structured thinking skills with the ability to translate data into insights and recommendations.

* Technical literacy:

• Advanced Excel (Pivot Tables; Power Query is a plus).
• PowerPoint (structured storytelling and executive summary preparation).
• BI/reporting tools (Power BI preferred).
• Process mapping tools (Visio).
• Work management tools (Microsoft ecosystem).
• Documentation management (SharePoint).