Product Support & Sysadmin

Tada is an AI-powered Enterprise Loyalty & Rewards Platform that helps businesses acquire, engage, reward, and retain customers, channel partners, sales teams, and employees through scalable loyalty, incentive, and engagement programs.

Trusted by 400+ leading brands across APAC, Tada helps enterprises digitalize customer loyalty, trade promotion, channel incentives, sales incentives, and employee engagement through a secure, enterprise-ready platform powered by AI and data.

We offer a comprehensive suite of solutions, including:
Customer Loyalty, B2B & Channel Partner Loyalty, Trade & Sales Incentives, Whats App Loyalty, Promoter Incentives, and Employee Engagement.

Built with enterprise-grade security, Tada supports SaaS, Private Cloud, and On-Premise deployment, with seamless integration into existing business systems.

Job Title:

Product Support & Sysadmin

Department:
Product

Working Arrangement:
On-site (BSD)

The ideal candidate will be responsible for delivering high-quality technical solutions, supporting ongoing system operations, and ensuring seamless project implementations.

• Create and edit client programs in the back office dashboard.
• Test programs to ensure there are no mistakes.
• Gather program requirements from the project management team.
• Coordinate with the internal team to meet client needs.
• Ensure all incoming requests are processed within SLA.
• Ensure catalogs and programs meet the required specifications.
• Minimize errors in all program-related activities.
• Ensure smooth program processes according to client requirements.

• Bachelor’s degree from reputable local or overseas universities in Technology, Engineering, or Business (Open to Fresh Graduates).
• Minimum GPA of 3.30 out of 4.0.
• Excellent attention to detail.
• Proficient in Microsoft Office, Google Docs, and other relevant tools.
• Good time management skills, with the ability to handle multiple tasks and prioritize effectively.
• Leadership experience in leading projects within an organization is preferred.

• Growth Opportunities:
  We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.
• Unique Work Environment:
  Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.
• Celebrate With Us:
  We love to celebrate work anniversaries and birthdays
• Learning and lots of it. We promote vertical and lateral movement. It’s not uncommon for Tayo (that’s what we call our team) to move divisions two or three times throughout their career. We want people to learn new stuff that excites them.
• Sincere teamwork. This word isn’t officially in our values, but when I asked new joiners about what value they really feel at Tada that’s not stated on our wall, many mentioned that Tayo is really helpful and they can feel the ‘teamwork’ atmosphere
• Think and act like an owner is our value. But the truth is, we don't want you to act like an owner; we want you to be a real owner. So for our top performers, we'd love to lure you into our stock options program

• We do not promise fixed working hours. Sometimes, projects and deadlines may require additional hours or flexibility.
• We do not promise unlimited resources or budgets. We may have to operate with limited resources and manage priorities carefully.
• We do not promise a pressure-free environment. There are often high demands and significant expectations for growth and success.