Shift Engineer

PT Simple Journey Indonesia is looking for a Shift Engineer to join our team. You will monitor servers, applications, networks, and system infrastructure, handle troubleshooting and incidents in the production environment, and ensure our systems and services continue to run optimally.

• Monitor servers, applications, networks, and system infrastructure.
• Handle troubleshooting and incidents in the production environment.
• Monitor system performance and analyze system/application logs.
• Deploy, maintain, and roll back applications according to procedures.
• Check and ensure system availability and service health.
• Escalate incidents and coordinate with relevant teams in the event of an outage.
• Document incidents, troubleshooting, and maintenance.
• Perform preventive maintenance on infrastructure and systems.
• Ensure system operations run in accordance with SLAs and applicable procedures.

• Experience in IT Operations, Systems Engineering, Dev Ops, or Infrastructure.
• Familiarity with Linux servers and the command line.
• Understands networking fundamentals such as TCP/IP, DNS, HTTP/HTTPS, ports, and firewalls.
• Familiar with system monitoring tools such as Grafana, Prometheus, Zabbix, or similar tools.
• Possesses strong troubleshooting and log analysis skills.
• Willing to work on a rotating shift schedule.
• Possesses strong communication, problem-solving, and teamwork skills.
• Preferred:
  Understands the concepts of high availability, backup, disaster recovery, and incident management.
• Preferred:
  Has experience working with systems that require 24/7 monitoring.