Technical IT Customer Service

Tada is an AI-powered Enterprise Loyalty & Rewards Platform that helps businesses acquire, engage, reward, and retain customers, channel partners, sales teams, and employees through scalable loyalty, incentive, and engagement programs.

Trusted by 400+ leading brands across APAC, Tada helps enterprises digitalise customer loyalty, trade promotion, channel incentives, sales incentives, and employee engagement through a secure, enterprise-ready platform powered by AI and data.

We offer a comprehensive suite of solutions, including:
Customer Loyalty, B2B & Channel Partner Loyalty, Trade & Sales Incentives, Whats App Loyalty, Promoter Incentives, and Employee Engagement.

Built with enterprise-grade security, Tada supports SaaS, Private Cloud, and On-Premise deployment, with seamless integration into existing business systems.

Job Title:

Technical IT Customer Service

Department:
Product & Delivery

Working Arrangement:
On-site (BSD City)

As a Technical IT Customer Service
, you'll play an important role in helping Tada's customers navigate and resolve technical or system-related issues. You'll work directly with customers to understand their concerns, troubleshoot problems, and provide clear and practical solutions, while collaborating with our internal IT and technical teams when further investigation is needed.

This role is ideal for someone who enjoys both technology and working with people — someone who can understand technical issues, explain them in simple terms, and deliver a responsive and customer-focused support experience.

• Handle customer inquiries and technical questions via phone, email, chat, or social media in a professional and customer-oriented manner.
• Understand, troubleshoot, and resolve customer issues promptly, including basic technical or system-related problems.
• Communicate technical information clearly and translate complex issues into explanations that customers can easily understand.
• Provide accurate information regarding products, services, system features, procedures, and company policies.
• Coordinate with internal technical or IT teams for issues that require further investigation or escalation.
• Follow up on customer issues to ensure proper resolution and maintain a high level of customer satisfaction.
• Build strong relationships with customers through responsive, empathetic, and solution-oriented communication.
• Maintain accurate records of customer inquiries, technical issues, resolutions, and follow-up actions.
• Perform administrative tasks related to customer service and technical support.
• Provide feedback and suggestions to management regarding recurring customer issues, system improvements, and opportunities to improve the overall customer experience.

• Candidates with at least 1 year of relevant work experience in Technical Support, IT Helpdesk, IT Customer Service, Software/Application Support, Quality Assurance (QA), or another technical role within an IT or technology company are preferred.
• Experienced candidates must have a minimum GPA of 3.30/4.00.
• Fresh graduates are welcome to apply, provided they have an IT-related educational background and a GPA above 3.50/4.00.
• Minimum Bachelor's degree from a reputable university, preferably in Information Technology, Computer Science, Information Systems, Computer Engineering, or another related technical field.
• Strong interest in both technology and customer service, with the ability to understand technical concepts and communicate them clearly to non-technical customers.
• Basic understanding of troubleshooting, software applications, systems, or other IT-related concepts.
• Strong analytical, problem-solving, and conflict-resolution skills.
• Excellent verbal and written communication…