IT Quality Assurance Manager

Quality Assurance Manager

PT Fata Organa Solusi — in partnership with CAC Holding Japan.

We are seeking a QA Manager to define and drive our quality assurance strategy across our full product range — from sophisticated AI/ML models to user-friendly web applications — ensuring everything we ship meets the highest standards of quality and reliability.

This is a leadership role, not a hands‑on testing role. You will spend the majority of your time on strategy, team development, quality gates, and stakeholder communication — not executing tests yourself. We need someone who can raise the entire team's bar, not be the team's best tester. You will lead and grow a team of QA engineers, partner closely with product, development, and project teams, and serve as a key quality partner to our Japanese clients.

• Develop and implement comprehensive QA strategies, policies, and procedures for our web applications and AI/ML projects.

• Lead, mentor, and manage a team of QA engineers, fostering a culture of quality, ownership, and continuous improvement.

• Act as a genuine quality gate — reviewing your team's test plans and cases to catch gaps and raise standards, not to approve them as a formality.

• Act as the primary point of contact for all QA matters, communicating test status, risks, and quality reports to stakeholders, including clients and senior management.

• Collaborate closely with development, product, and project management teams to embed QA best practices throughout the software development lifecycle.

• Oversee the creation and execution of test plans, test cases, and test scripts for both manual and automated testing.

• Communicate directly with our Japanese clients to understand their quality requirements and feedback, ensuring all deliverables align with their standards and expectations.

• Drive the adoption of new testing technologies and methodologies, particularly in AI and web application performance.

• Define, monitor, and report on key QA metrics, using data to drive continuous improvement.

• Minimum 5 years of experience in software quality assurance, including proven experience as a QA Manager, QA Lead, or in a similar quality leadership role.

• A leader who operates at strategic altitude and resists the pull to solve problems by doing the individual‑contributor work themselves.

• You make decisions. When your team brings you a problem, they leave with direction — not just discussion.

• You review test plans and cases as a real quality gate: catching gaps, raising standards, and pushing back where needed.

• You are self‑correcting and reliable — peers and leadership can trust your work without having to check it.

• Demonstrated experience testing web applications, with a solid understanding of modern web technologies.

• Strong knowledge of QA methodologies, tools, and processes across the full testing lifecycle.

• Proven experience leading, mentoring, and managing a team of QA professionals.

• Experience defining and driving QA strategy and process improvement.

• Excellent communication and interpersonal skills, able to articulate complex technical issues clearly to both technical and non‑technical audiences.

• Fluent in English at a professional/business level, able to communicate confidently with international clients and stakeholders — verbally and in writing.

• You have experience working with Japanese clients, or a strong understanding of Japanese business culture and communication styles.

• You have N3 or higher Japanese language proficiency.

• You have experience testing AI/ML models and pipelines.

• You are familiar with test automation frameworks and CI/CD integration.

• You have experience in IT project management.

• You hold relevant professional certifications (e.g., ISTQB).

• Competitive salary and benefits package.

• Tax and BPJS + BPJSTK fully paid by company, including full BPJSTK coverage (4 items).

• Yearly performance bonus (up to 2x).

• Flexible work arrangements and access to continuous learning and development.

• Opportunity to work on challenging, innovative AI and web projects for international clients.

• The chance to lead, grow, and shape the quality culture of a growing technology company.