Customer Field Operations Technician I or II - Tarboro, NC

** Important Application Submission Information
** In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, January 1, 2026## More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.##
** NOTES:**##
** Selected candidate must reside within 45 minutes of the Operations Center.**##
** Weekend and evening work as required and is subject to overtime and some rotating shifts.
** This position is responsible for performing all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49

CFR Part 192 and Piedmont Natural Gas policies and procedures.

This position performs a variety of activities associated with service installation and maintenance and unregulated activities. Specific duties include but not limited to utilization of computers and computer order / record keeping systems, working service orders associated with current required operator qualifications.## Responsibilities & Duties:
* Perform meter turn-ons and turn-offs
* Delivers disconnect notifications to customers
* Read customer meters
* Install meters and meter sets, may include industrial meters
* Light pilots, test and inspect appliances and gas equipment to ensure proper operation
* Perform farm tap maintenance
* Remove meters
* Respond to high bill requests by performing dial tests, appliance and filter checks
* Meet with customers regarding line relocates
* Change out meters related to the sample testing program
* Repair water heaters, appliances, etc. (Install if licensed)
* Monitor for meter tampering; ensure meters are securely installed
* Monitor atmospheric corrosion and paint as needed
* Locate gas lines
* Inspect/maintain farm tap stations
* First Responder to emergency/leak calls; evaluate and grade leaks
* Assist in training service apprentices
* Assist O&M group with line repairs
* May performs leak surveys
* Assist other departments as needed
* Clear pipelines
* Repair/install temporary clamps on steel risers
* Repair damaged ½” and ¾” plastic services
* Bar test to evaluate and grade underground gas leaks
* Prepare unregulated estimates and maintain computer record keeping
* Perform other duties as assigned
** Basic/Required Qualifications**:
* High school diploma or GED.## Desired

Qualifications:

* Possess and maintain a valid driver’s license
* Basic computer knowledge working in a Windows environment
* Demonstrated mechanical aptitude
* Two-year degree and or Technical Certifications
* Possess a minimum of one:
Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas Business purposes
* Experience in Customer Service
* Demonstrated effective communication (verbal and written) and interpersonal skills
* Safety awareness##

Physical Requirements:

* Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.## Specific Requirements:
* Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.
* This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.
* Perform on call duty as scheduled/assigned
* Weekend and evening work as required and is subject to overtime and some rotating shifts. Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.#LI-AB2
**** Travel Requirements
**** 5-15%### Relocation Assistance Provided (as applicable)
No### Represented/Union Position No### Visa Sponsored Position No### Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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