Customer Field Operations Technician I or II - Tarboro, NC

Customer Field Operations Technician I or II - Tarboro, NC

Join to apply for the Customer Field Operations Technician I or II - Tarboro, NC role at Duke Energy Corporation.

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, January 1, 2026.

More than a career – a chance to make a difference in people’s lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Notes Selected candidate must reside within 45 minutes of the Operations Center. Weekend and evening work as required and is subject to overtime and some rotating shifts.

This position is responsible for performing all duties associated with and related to the safe, efficient and cost‑effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49

CFR Part 192 and Piedmont Natural Gas policies and procedures. The role performs a variety of activities associated with service installation and maintenance and unregulated activities, including computer and order/record-keeping systems, and working service orders with current required operator qualifications.

• Perform meter turn‑ons and turn‑offs
• Deliver disconnect notifications to customers
• Read customer meters
• Install meters and meter sets, may include industrial meters
• Light pilots, test and inspect appliances and gas equipment to ensure proper operation
• Perform farm tap maintenance
• Remove meters
• Respond to high bill requests by performing dial tests, appliance and filter checks
• Meet with customers regarding line relocates
• Change out meters related to the sample testing program
• Repair water heaters, appliances, etc. (install if licensed)
• Monitor for meter tampering; ensure meters are securely installed
• Monitor atmospheric corrosion and paint as needed
• Locate gas lines
• Inspect/maintain farm tap stations
• First responder to emergency/leak calls; evaluate and grade leaks
• Assist in training service apprentices
• Assist O&M group with line repairs
• May perform leak surveys
• Assist other departments as needed
• Clear pipelines
• Repair/install temporary clamps on steel risers
• Repair damaged ½” and ¾” plastic services
• Bar test to evaluate and grade underground gas leaks
• Prepare unregulated estimates and maintain computer record keeping
• Perform other duties as assigned

• High school diploma or GED.

• Possess and maintain a valid driver’s license.
• Basic computer knowledge working in a Windows environment.
• Demonstrated mechanical aptitude.
• Two‑year degree and/or technical certifications.
• Possess a minimum of one of the following:
  Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas business purposes.
• Experience in customer service.
• Demonstrated effective communication (verbal and written) and interpersonal skills.
• Safety awareness.

• Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, often with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; frequent contact with insects and animals.

• Field mobility classification – work will be performed in various field locations, as needed, after onboarding. Field employees are required to live within a reasonable daily commute to their assigned work location.
• This position contains a weight restriction of 275 pounds as an essential function of the job.
• Perform on‑call duty as scheduled/assigned.
• Weekend and evening work as required; subject to overtime and rotating shifts. Must reside in the Resource Center service area; some Resource Centers may require residing in certain counties.

5-15%

Relocation assistance provided (as applicable):
No.
Represented/union position:
No.
Visa sponsored position:
No.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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