MSP Level 2 Technician - ONSITE Support LOCAL

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Team Logic IT of Tarpon Springs is seeking a skilled and motivated Managed IT Services (MSP) Level 2 Technician to join our growing team. This is a hands‑on role serving small and medium‑sized businesses within Pinellas and Pasco County areas. You will own escalated tickets from our Level 1 team, deliver onsite and remote support, maintain client environments, and contribute directly to automation, documentation, and process improvement.

If you are motivated by a culture of service excellence and hold yourself to a high professional standard, this is the environment for you.

• Accept and resolve escalated tickets from Level 1 technicians, taking full ownership through resolution.
• Troubleshoot complex issues across Windows endpoints, Windows Server, Active Directory, Group Policy, DNS, DHCP, and hybrid identity environments.
• Provide timely, professional onsite support at client locations throughout the Tampa Bay / Pinellas / Hillsborough area.
• Serve as a point of escalation and mentorship for Level 1 staff — sharing knowledge, reviewing their tickets, and raising their capabilities.

• Administer Microsoft 365 tenants:
  Exchange Online, SharePoint, Teams, and One Drive.
• Manage Entra  (Azure AD) including conditional access, user lifecycle, and SSO configurations.
• Deploy and manage endpoints via Microsoft Intune and MDM policies — including device enrollment, compliance policies, configuration profiles, and app deployment.
• Support Microsoft Defender for Business and security baseline configurations.

• Diagnose and resolve network issues including VLANs, VPN, DNS, DHCP, and wireless.
• Configure and troubleshoot firewalls (Meraki, Unifi, or similar), managed switches, and access points.
• Conduct periodic network reviews for assigned clients and document findings with actionable recommendations.
• Support backup solutions and verify recovery readiness; elevate disaster recovery concerns proactively.

• Write and maintain Power Shell scripts to automate repetitive tasks, user onboarding/offboarding, reporting, and environment health checks.
• Leverage RMM automation (NinjaRMM) to build monitoring policies, deploy software, and streamline ticket‑driven workflows.
• Identify opportunities to reduce manual effort and propose automation solutions to the team.

• Support and troubleshoot cloud-based VoIP platforms (e.g., NUSO, GoTo, Ring Central, etc)
• Assist with provisioning, porting, and end‑user configuration of business phone systems.

Maintain accurate, up-to-date documentation in IT Glue — including network diagrams, credentials, runbooks, and client‑specific procedures.

Document every resolved ticket with clear, reusable resolution notes; contribute actively to the team knowledge base.

Produce client‑facing network review summaries and change records as needed.

• Minimum 2 years of experience in an MSP or comparable IT support environment.
• Demonstrated hands‑on experience with Microsoft 365, Entra , and Intune in a multi‑tenant context.
• Experience with RMM platforms (NinjaRMM preferred) and PSA/ticketing systems (Autotask preferred).
• Valid driver’s license and reliable transportation; onsite travel to client locations is required.

• Microsoft 365 administration:
  Exchange Online, Teams, SharePoint, licensing, and security.
• Entra  and group management, conditional access, MFA, app registrations, and hybrid identity.
• Intune / MDM: device…