Community Representative

Community Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.Essential functions include but are not limited to the following:

Meet and greet members, their guests and visitors, and program participants and families, as they arrive

Support the smooth operations of all welcome desk functions

Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary

Participate in all required trainings

Assist members with purchases of retail goods and/or services

Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials

Assist with updating reference materials, such as safety guidelines and required logs and ledgers

Support programs, and the cross-selling of programs whenever possible

Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.

Adhere to the Code of Conduct Additional duties, as may be assigned by the supervisor

Education and Experience:

A minimum of a high school diploma, or an equivalent combination of education and experienceA strong customer service and sales orientation

Additional Qualifications:

A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional mannerA strong track record of consistently providing excellence in service, and quality of work Proficiency in using technology and/or office skills, as could be required on the job Experience working in high-performing, collaborative and constructive teams

Current CPR, AED and First Aid certification is a plus Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.