Laboratory Technical Training Specialist​/FlexForce Start-Up Tech

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Conducts individual and group training courses and activities. Is involved in designing new training offers.

Location: Commuting distance to Tarrytown, NY

Travel
:
Up to 75%

The Laboratory Technical Training Specialist / Flex Force Start‑Up role is part of the Customer Solutions team and is responsible for delivering approved training curriculum to North America customers for Core Lab products. The technical training will include basic operations and troubleshooting, and will be delivered either in a training center, virtually, or at the customer site. This position will support all Siemens Healthineers Core Lab portfolio, with an initial focus on the Atellica Solution and CI Analyzer, the most innovative solutions in the Laboratory Diagnostics industry.

This hybrid role is also responsible for delivering Flex Force Start‑Up engagements at customer sites. Flex Force assignments will vary based on contracts and can take place anywhere in the US for several consecutive weeks at a time.

The ideal candidate is a medical technologist with experience in technical training. This role is based in the Tarrytown, NY office and the candidate should live within commuting distance from Tarrytown, NY. Travel needs will vary based on business needs, up to 75%.

This is a role well suited to a dynamic and ambitious professional, looking for the next step in their career. As a Technical Training Specialist, you will
:

• Facilitate in-person and remote, basic and advanced training programs.
• Provide technical input and update instructor-led and computer-based training curriculum and pilot new programs as needed.
• Lead advanced programs curriculum updates to meet customer’s needs and business goals
• Troubleshoot problems and successfully maintain instruments when working in the training laboratory.
• Collaborate cross-functionally to stay current and standardize training content. Work independently to interface with outside departments and effectively represent the Customer Solutions team.
• Participate in continuous improvement efforts to increase customer satisfaction and customer retention.

Responsibilities during Flex Force assignments:

• Serve as a Flex Force Start-Up Tech specialist during customer post go‑live stabilization periods, supporting medical laboratories across North America.
• Provide on‑the‑job coaching and workflow guidance to customer laboratory staff during live operations.
• As needed, communicate cross functionally and elevate system, workflow, and operational issues to support successful customer transitions.
• Act as a trusted on‑site technical expert, ensuring customer confidence and continuity of laboratory operations.
• Maintain compliance and Siemens Healthineers Diagnostics Quality System requirements.
• Protect patient confidentiality and customer data at all times.
• Travel as needed and sometimes extensively for consecutive weeks as required by Flex Force engagements.

Required skills to have for the success of this role:

• Excellent written, verbal, and interpersonal communication skills with people in a wide range of organizational roles and education levels are required
• Excellent organizational skills and demonstrated ability to work independently
• Must be flexible, reliable, and demonstrate sound judgment and initiative
• Excellent attention to detail, good problem solving and analytical skills
• Understanding of the operations and workflow of a…