Endoscopy Receptionist

This is an exciting opportunity to join our endoscopy reception team, working closely with clinical colleagues to ensure our patients receive the highest standard of care.

The role is for 19 hours a week and covers both Musgrove Park Hospital in Taunton and Bridgwater Community Hospital
. The shift pattern is 8am - 6pm (9.5 hours), 2 days a week. This is not set days but rostered in advance.

The ideal candidate will have a welcoming and friendly personality, be a team player with good organisation skills and the ability to multitask and switch between tasks efficiently in a busy environment.

Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.

Previous experience working in a reception or similar setting would be beneficial.

We would welcome candidates to call or visit us to discuss the role. Please see contact details.

Cover Endoscopy reception at both Musgrove Park and Bridgwater Community Hospitals as required
, welcoming and checking in patients or redirecting to other areas of the hospital.

Welcome visitors / trades, ensuring they identify themselves, sign in and directing them to appropriate departments.

Acting as first point of contact for the department via telephone and face to face.

Answering telephone queries, creating appointments and arranging transport for patients.

Receiving and processing referrals for patients requiring inpatient and outpatient appointments.

Following protocols to process referrals using Maxims, Medilogik and EPRO.

Manage the endoscopy reception inbox, responding to and actioning emails as appropriate.

Work closely with the Endoscopy bookings team to communicate any list changes or cancellations, ensuring timely rebooking for patients.

Ensure the reception area is kept tidy and well organised and that both office and medical supplies are ordered and kept stocked up.

At Somerset NHS Foundation Trust
, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card
, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce
, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty
, and breathtaking coastlines
, with vibrant cities like Bristol
, Bath
, and Exeter just a short drive away - and only two hours to London
.

The region is home to excellent educational facilities
, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Please see attached job description and person specification for full details of the role and responsibilities.

• Good standard of education, both in literacy and numeracy.

• Ability to work in a busy and often demanding area where duties required are constantly changing.
• Dealing with patients/general public.
• Previous administration / reception experience.

• Keyboard skills necessary to work with computer systems.
• Evidence of a good standard of Literacy / English language skills.
• Excellent written and verbal communication skills via:
• Telephone Email Face  to face Written correspondence
• Organise the daily workload of the reception area.
• Ability to juggle tasks as there are constant interruptions.
• Punctual.
• Understanding the importance of patient confidentiality.
• Willingness to use technology to improve standards of care and support to our patients
• Knowledge of Hospital computer systems, e.g. Medilogik, EPRO, Maxims.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.