Referral Administrator

Referral Administrator - Talking Therapies

Are you an organised and proactive administrator looking for a rewarding role within a friendly and supportive team? Our Talking Therapies service is looking for a Referral Administrator to provide essential administrative support to our clinicians and wider staff.

This is a fantastic opportunity to join a dedicated team that makes a real difference to people's lives. If you're a compassionate and organised individual looking to contribute to an essential NHS service, we'd love to hear from you!

What We're Looking For:

• Strong administrative skills with a keen eye for detail.
• Excellent communication and organisational abilities.
• The ability to multitask and work flexibly as the service develops

• Be the welcoming voice of our service -supporting patients with booking, amending and understanding their Talking Therapies appointments.
• Keep our service running smoothly by managing a busy workload, staying flexible, and responding calmly to changing priorities.
• Provide compassionate administrative support, especially when dealing with sensitive, complex or occasionally distressing information.
• Champion accuracy by maintaining confidential patient records and ensuring data is entered correctly into our clinical systems.
• Support smooth communication across the service by handling calls, emails, letters and messages efficiently and professionally.
• Help patients feel informed and cared for by offering clear advice about appointments, cancellations and next steps.
• Take ownership of everyday office tasks like ordering supplies, photocopying and maintaining the reception area equipment.
• Contribute to team life by attending meetings, taking minutes, and supporting quality improvement initiatives.
• Embrace new technology by helping implement updated administrative systems.
• Be flexible with travel when required across our county-wide service bases.

At Somerset NHS Foundation Trust
, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card
, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce
, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty
, and breathtaking coastlines
, with vibrant cities like Bristol
, Bath
, and Exeter just a short drive away - and only two hours to London
.

The region is home to excellent educational facilities
, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Communication & Relationships

• Work closely with service leads, clinicians, GPs, and Talking Therapies team members.
• Interact sensitively with patients, carers and relatives, including those who may be anxious or distressed.
• Use a range of communication tools including telephone, email, letters, memos and fax.

Planning & Organisation

• Manage your own workload independently each day.
• Adapt quickly to interruptions, shifting priorities and frequent task switching.

Information Management & Administration

• Store and handle sensitive and confidential information securely.
• Enter Emotional Health & Wellbeing data accurately on Trust systems.
• Support the rollout and use of new computerised admin systems.
• Access voicemail, action messages and manage service inboxes as required.
• Book patient appointments and ensure cancelled slots are efficiently reallocated.
• Undertake photocopying, order supplies, and ensure office materials are well stocked.

Service…