List Clerk

We have an exciting vacancy to join our team as a waiting list clerk.

To work within a friendly team responsible for the organisation and management of the surgical waiting lists.

You will be part of a front office call handling team to manage and respond to inbound calls relating to the scheduling/rescheduling of admission dates where required to support theatre utilisation.

You will support with back‑office admin tasks such as collecting and delivery post, managing stationary and general day to day support.

You will be required to compile the Harm Safety Netting Letters and clinical reviews for patient communication.

Following guidance schedule patients into theatre sessions and when necessary, rearrange theatre lists when having to rebook cancelled patients.

Send out correspondence with information to patients.

Telephone patients to cancel their admission date for numerous reasons, cancer case took priority, no ITU/HDU beds, no beds, clinicians sick.

Take incoming telephone calls from other departments/patients, relating to specific duties.

Responsible for taking the daily post to the Post Department and general office duties, such as photocopying.

Cover other positions when staff are on annual or sick leave. Flexible approach to working required.

At Somerset NHS Foundation Trust
, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long‑term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card
, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS‑specific perks to support you both inside and outside of work.

Please see attached Job Description for a detailed account.

This job description is not an exhaustive list of duties, but is intended to give a general indication of the range of work undertaken within this new role. Work will vary in detail in the light of changing demands and priorities, and therefore the duties identified will be subject to periodic change/review, in consultation with the post holder. All employees have a responsibility to abide by all Trust Policies.

• Good standard of education, up to GCSE or Olevel standard in literacy and numeracy
• Computer/Word processing qualification or ECDL
• Business and Administration NVQ Level 2 or similar

• Previous experience of working with the general public in a customer care situation
• Previous office experience
• Previous Health Sector experience or similar

• Microsoft Office applications eg Word, Excel etc
• Awareness of Data Protection issues
• Knowledge and understanding of waiting lists
• Knowledge and understanding of Trusts Values
• Basic knowledge of medical terminology
• Knowledge of Trusts Access Policy

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.