Workshop Controller

Workshop Controller – Taunton Lead a High-Performing Automotive Workshop
Location: Taunton
Salary: Up to £38,836 per annum
Hours: 45 hours per week, Monday to Friday

An excellent opportunity has arisen for an experienced Workshop Controller to join a busy franchised dealership operation in Taunton.

This key leadership position is responsible for overseeing the day-to-day running of the workshop, ensuring maximum productivity, efficient job allocation, high-quality workmanship, and exceptional customer satisfaction. Working closely with the Aftersales leadership team, you will play a pivotal role in driving workshop performance, supporting technicians, and maintaining operational excellence.

This opportunity would suit an experienced Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional looking to progress their career within a forward-thinking automotive retailer.

Our client is a well-established and award-winning automotive retail group with multiple locations across the South West. Operating a portfolio of leading automotive brands, they have a strong reputation for customer service, employee development, and continued investment in their people and facilities.

As the business continues to grow, they are looking for ambitious individuals who want to build a long‑term career within a successful and expanding organisation.

• Competitive salary package
• 25 days holiday plus bank holidays
• Manufacturer and industry‑accredited training
• Ongoing career development opportunities
• Employee vehicle purchase schemes
• Workplace pension scheme
• Life assurance
• Employee assistance programme
• Retail and lifestyle discounts
• Cycle‑to‑work scheme
• Long service recognition awards
• Modern workshop environment with strong manufacturer support

• Oversee the efficient day-to-day operation of the workshop
• Maximise workshop productivity, profitability, and technician utilisation
• Allocate work effectively based on technician skill sets and workshop capacity
• Monitor workshop loading and workflow to ensure deadlines are achieved
• Support technicians with technical queries and operational challenges
• Maintain workshop quality standards and ensure repairs are completed right first time
• Drive vehicle health check performance and aftersales opportunities
• Ensure warranty and goodwill claims are processed in accordance with manufacturer guidelines
• Support achievement of workshop sales, labour targets, and key performance indicators
• Promote a culture of quality, customer satisfaction, and continuous improvement

• Previous experience within an automotive workshop or aftersales environment
• Experience as a Workshop Controller, Workshop Supervisor, Senior Technician, or similar leadership role
• Strong technical understanding of vehicle servicing, maintenance, and repairs
• Excellent organisational and workload planning skills
• Ability to manage competing priorities in a fast-paced environment
• Strong communication and leadership abilities
• High attention to detail and commitment to quality standards
• Good IT and administrative skills
• Full UK driving licence preferred