Service Manager

Your new company
You will be joining a leading facilities management and maintenance provider, delivering essential services across a large, complex and highly regulated estate.

The organisation provides a combination of planned and reactive maintenance, statutory compliance and project work, with a strong emphasis on safety, customer service and continuous improvement.
Your new role
As Service Manager, you will take ownership of facilities management service delivery across a designated area, acting as a key point of contact for customers, site stakeholders, operational teams and supply chain partners.
This is a varied operational FM role where you will oversee:

Reactive repairs and planned maintenance
Statutory compliance activities
Minor project and additional works
Contractor and supply chain performance
Health & safety and safe systems of work
Service performance and KPIs
CAFM records and asset information
Risk, issue and performance management

You will ensure contractors deliver works safely, efficiently and in accordance with contractual requirements, including ensuring appropriate RAMS, permits and compliance documentation are in place.
You will also provide technical guidance to site teams and stakeholders, monitor statutory compliance and support the safe delivery of project works, including responsibilities relating to Temporary Works and CDM where applicable.
A key part of the position will be building strong relationships with stakeholders, understanding their operational priorities and identifying opportunities to improve service delivery, efficiency and overall customer experience.
What you'll need to succeed
You will have previous experience managing facilities' management, maintenance or operational service delivery within a complex environment.
You will ideally bring:

Strong hard services FM or maintenance experience
Experience managing reactive and planned maintenance
Knowledge of statutory and regulatory compliance
Experience managing contractors and supply chain partners
Strong understanding of Health & Safety and Safe Systems of Work
Knowledge of RAMS and permit-to-work processes
Understanding of areas such as asbestos, legionella and fire safety management
Experience using CAFM systems, ideally Maximo or similar
Strong customer and stakeholder management skills
The ability to manage multiple work streams and competing priorities
A relevant technical qualification in Building Services, Engineering, Facilities Management or a related discipline, or equivalent experience

Additional qualifications such as IOSH, SMSTS, Temporary Works Coordinator or CDM training would be advantageous.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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