Retentions Consultant

Retention Consultant

Red Recruitment is recruiting a Retention Consultant in Taunton to join a not for profit private health‑care provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be confident building rapport over the phone and via email, have good listening skills and be interested in entering a career with progression within the Insurance sector.

• Salary: £28,000 per annum, rising to £29,500 following the probationary period.
• Hours:
  
  37 hours per week, office hours are between Monday – Friday, 8am – 7pm and Saturday 9am – 12pm
• Contract Type:
  Permanent
• Location:
  
  Taunton
• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

• Act as the primary point of contact for retention queries for customers, intermediaries and Healthcare Partners.
• Conduct fact-finds to establish customer demands and needs to secure renewals or to retain cancelled customers.
• Undertake win‑back strategies to reinstate cancelled customers, those opting out of auto‑renewal or those considering cancellation to secure renewal or to offer alternative options within the company's risk appetite.
• Establish, develop and maintain relationships with intermediaries to support them with renewal/retention‑based queries.

• Passionate about delivering the highest level of customer service.
• Previous experience working in a telephone‑based role.
• Resilient, able to cope with the fast‑paced environment and sometimes complex nature of the calls.
• Confident with fantastic communication skills.
• Comfortable working independently as well as part of a team.

If you are interested in this position as a Retention Consultant and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)