Second Line Helpdesk Engineer

Job Description

We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.

Second Line Helpdesk Engineer

Hybrid working Taunton

• Provide second line technical support across a broad range of hardware software and network issues.
• Troubleshoot and resolve escalated incidents within agreed SLAs.
• Support users with operating systems (Windows MacOS) Microsoft 365 etc.
• Administer Active Directory network protocols (TCP / IP DNS DHCP) and remote access tools.
• Deliver a high standard of customer service.
• Manage and prioritise multiple open incidents effectively.

You should have experience working in a service desk / technical support role where you have gained troubleshooting skills and knowledge across M365 Windows / MacOS and Active Directory. You must be able to manage your workload and prioritise tasks.

• Certifications e.g. CompTIA A Microsoft MTA or ITIL Foundation.
• Experience with Power Shell or similar.
• Experience with MDM solutions like Intune.
• Knowledge of Connect Wise PSA / RMM or similar.

• Pension
• Health insurance
• Training plan & paid study time
• 25 days holiday Bank Holidays
• Family-friendly flexibility
• Excellent career progression opportunities
• Free parking

• Environment
• ABB
• Community Support
• Irrigation
• Loans
• Filing

Full-Time

years

1

30000 - 35000

Please apply or contact Altered Resourcing for more info.