IT Support Technician

Overview

Role: IT Support Technician

Location: Taunton (on-site with some remote support)

Salary: Up to £30,000 per annum

Benefits: 25 days holiday + bank holidays, enhanced family leave, wellbeing support, life assurance + more

Our client, an exceptional independent school is hiring an IT Support Technician to support a busy and vibrant education environment. This role offers the opportunity to play a hands-on part in keeping technology reliable, secure, and ready for daily use across a school community and partner sites.

You’ll be central to day-to-day IT operations, supporting staff and students while contributing to infrastructure upgrades and long-term improvement projects.

• Provide first- and second-line IT support across desktops, laptops, tablets and peripherals
• Act as the go-to contact for day-to-day technical issues, troubleshooting and escalation
• Support school events, ensuring AV, networking and classroom technology run smoothly
• Work closely with the Network Manager on upgrades, maintenance and infrastructure projects
• Manage and support servers, cloud services, networks and endpoint environments
• Maintain secure IT operations, including patching, backups, access control and safeguarding
• Deploy and manage end-user devices across Windows, macOS and ChromeOS
• Set up and troubleshoot AV systems, including interactive screens, projectors and digital signage
• Support Microsoft 365, cloud platforms and education-specific applications
• You’ll work closely with teaching staff, support teams, students and external partners to ensure technology enhances learning and day-to-day operations.

• Experience supporting end users across Windows 10 / 11, macOS and ChromeOS
• Knowledge of device management tools such as Intune, Autopilot, Apple School Manager or MDM
• Hardware troubleshooting experience across PCs, laptops, printers and peripherals
• Understanding of Windows Server, Active Directory, Entra  (Azure AD) and Group Policy
• Exposure to Microsoft 365 (Exchange Online, SharePoint, Teams)
• Networking fundamentals including DHCP, DNS, TCP / IP, VLANs, switching and Wi-Fi
• Familiarity with backup, security and endpoint protection tools
• Experience supporting education technology, MIS platforms or classroom AV is highly desirable
• The ideal candidate will be curious, organised and approachable, with strong communication skills and a genuine interest in learning and developing within a fast-paced, people-focused environment.

• A varied, hands-on role with real impact in an education setting
• Supportive environment with clear training and development pathways
• Strong focus on wellbeing, inclusion and career progression
• Opportunity to grow alongside a values-led, sustainability-focused organisation
• Apply now to play a key role in supporting modern, secure and innovative IT environments