Senior IT BA

Senior Business Systems Analyst

Hybrid - Taunton 2 days/week

£50,000 - £55,000

The Opportunity
Are you a senior business analyst who thrives on making complex change happen? We are looking for an experienced, sharp-thinking professional to join our clients growing BA team and play a central role in shaping how technology and process improvement drive the organisation forward.

This is not a role for someone who simply documents requirements. You will operate at a strategic level — interrogating business needs, challenging assumptions, designing end-to-end solutions, and guiding teams through meaningful change. You will be a trusted voice between the business and IT, ensuring that what gets built actually delivers value.

What You Will Be Doing:

• Leading business analysis activity across IT implementation, integration and configuration projects

• Conducting in-depth process mapping and requirements gathering with stakeholders across the organisation

• Translating complex business needs into clear, structured specifications, user stories, and design documentation

• Resolving design issues proactively — anticipating downstream impacts before they become problems

• Working closely with IT teams and third-party providers to ensure project requirements are understood and delivered

• Contributing to the ongoing development of the BA function — proposing new ways of working and raising standards

• Providing peer coaching and quality assurance support for more junior members of the team

• Engaging senior stakeholders with confidence, managing expectations and influencing outcomes

What We Are Looking For :

Experience

• Proven track record delivering in fast-paced, high-performing change environments

• Hands-on experience with IT software implementations, integrations, system rollouts and business change projects

• Strong stakeholder management at all levels, including senior internal relationships and external providers

• Skilled at producing high-quality written deliverables: process flows, data requirements, UI specifications, and more

• Confident working in matrix project teams with a high degree of autonomy

Skills and Approach

• Excellent communication skills — written, verbal and interpersonal

• Business-outcome thinking: you frame requirements in terms of value, not just features

• Strong analytical and organisational ability, with a methodical approach to problem solving

• Change control awareness and the ability to manage scope effectively

• A collaborative mindset — you bring people along with you, not past them

Qualifications (Desirable)

• BCS Business Analysis Foundation or Diploma

• PMI-PBA (Professional in Business Analysis)

• Familiarity with PRINCE2, Waterfall or Agile methodologies

What You Will Get in Return

• 25 days annual leave plus bank holidays, increasing with length of service

• 5% matched pension contribution

• Life cover (£4,000 fixed payment)

• Access to earned wages before payday through Wagestream

• Employee discounts platform — savings at thousands of high street retailers, averaging £1,000 per year

• Free 24-hour counselling helpline for you and your family

• Employee Assistance Programme

• Excellent training and development opportunities with access to recognised qualifications

• Access to The Hub — our online learning and development platform