Senior IT BA

Salary: £50,000 - 55,000 per year

• Proven track record delivering in fast-paced, high-performing change environments
• Hands‑on experience with IT software implementations, integrations, system rollouts, and business change projects
• Strong stakeholder management skills at all levels, including senior internal relationships and external providers
• Skilled at producing high-quality written deliverables such as process flows, data requirements, and UI specifications
• Confident working in matrix project teams with a high degree of autonomy
• Excellent written, verbal, and interpersonal communication skills
• Business‑outcome thinking, with the ability to frame requirements in terms of value rather than just features
• Strong analytical and organisational ability, with a methodical approach to problem solving
• Change control awareness and the ability to manage scope effectively
• Collaborative mindset that brings people along and builds alignment
• BCS Business Analysis Foundation or Diploma is desirable
• PMI‑PBA certification is desirable
• Familiarity with PRINCE2, Waterfall, or Agile methodologies is desirable

• Lead business analysis activity across IT implementation, integration, and configuration projects
• Conduct in‑depth process mapping and requirements gathering with stakeholders across the organisation
• Translate complex business needs into clear, structured specifications, user stories, and design documentation
• Resolve design issues proactively by anticipating downstream impacts before they become problems
• Work closely with IT teams and third‑party providers to ensure project requirements are understood and delivered
• Contribute to the ongoing development of our BA function by proposing new ways of working and raising standards
• Provide peer coaching and quality assurance support for more junior members of the team
• Engage senior stakeholders with confidence, manage expectations, and influence outcomes

• Support
• Matrix
• UX UI Design

We are looking for a Senior Business Systems Analyst to join our growing BA team and play a central role in shaping how technology and process improvement drive our organisation forward. This is a hybrid role based in Taunton, with 2 days per week in the office. We offer a competitive salary of £50,000 to £55,000, along with 25 days annual leave plus bank holidays increasing with service, a 5% matched pension contribution, life cover, access to earned wages before payday through Wagestream, employee discounts, free 24‑hour counselling helpline for you and your family, an Employee Assistance Programme, and excellent training and development opportunities through our learning platform, The Hub.

last updated 25 week of 2026