Application Support Analyst

Application Support Analyst – Taunton (Hybrid) – Salary-£30-£40k + benefits inc bonus

We’re looking for a technically skilled, Application Support Analyst, working across the clients Visual Files practise management system, to join a growing IT team in a well-established professional services environment. This is a varied and hands‑on role, blending business systems development with day‑to‑day IT support, and offering the chance to make a real impact on how the organisation works.

• 25 days holiday plus bank holiday rising over time
• Enhanced pension
• Bonus scheme
• Cycle to work scheme
• Eye test and flu jabs
• Death in service
• Sickness benefit allowance
• Discount scheme
• Bupa health scheme

• Supporting their Visual files system, developing, maintaining, and optimising workflows and automation within.
• Creating and managing reports and dashboards using tools such as Power BI, SQL, and Excel.
• Providing day‑to‑day IT support across hardware, software, and applications.
• Managing integrations with third‑party tools and platforms.
• Working closely with colleagues to identify opportunities for process improvement and implement solutions.

• Hands‑on experience in supporting and developing Visual files.
• Experience with in professional services
• Experience with Power BI and Excel for reporting and analysis.
• Confident diagnosing and resolving system or integration issues.
• Excellent communication skills, able to explain technical concepts clearly to non‑technical users.
• Experience providing IT support in person, over the phone, and via email.
• Highly organised, self‑motivated, and comfortable managing multiple priorities.

Code – INDITND

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.