Service Manager Taunton

Position: Service Manager  Taunton
­ Service Manager | Taunton
£42,000–£45,000 | Permanent

The Opportunity
We're working with a leading facilities management provider supporting the UK Defence estate, who are looking for an experienced Service Manager to take ownership of service delivery across a designated area in Taunton. This is a key operational role, acting as the link between service delivery teams, supply chain partners, DIO, Heads of Establishment and other site stakeholders. You'll be responsible for making sure reactive maintenance, planned works, statutory compliance and Billable Works are delivered safely, efficiently and to the required standards.

It's a varied role that combines operational management, contractor performance, customer relationships and compliance, with plenty of opportunity to improve how services are delivered across the estate.

The Role
As Service Manager, you'll take day-to-day ownership of service performance across your area, ensuring work is delivered safely, compliantly and in line with contractual requirements. You'll monitor KPIs, review service data and reports, identify risks and issues, and work closely with operational teams to resolve problems before they impact delivery. A key part of the role will be managing Supply Chain partners and ensuring contractors are delivering work safely, efficiently and to the required standard.

This will cover reactive maintenance, planned maintenance and smaller Billable Works projects, with responsibility for ensuring the correct documentation, RAMS, permits and compliance processes are in place. You'll also build strong relationships with DIO representatives and Heads of Establishment, understanding site priorities and making sure the service delivered supports the operational requirements of the estate.

Responsibilities

Take ownership of service delivery across a designated area of the Defence estate
Manage reactive maintenance, planned maintenance and minor Billable Works
Monitor KPIs, service performance, budgets and customer requirements
Manage Supply Chain partners and contractor performance
Ensure RAMS, permits, documentation and Safe Systems of Work are in place
Support statutory compliance across the estate, including asbestos, legionella and fire safety
Identify and manage risks, issues and opportunities before they affect service delivery
Maintain accurate maintenance and asset records through CAFM systems
Provide technical guidance and support to customers, site teams and stakeholders
Take responsibility for relevant Temporary Works and CDM requirements
Build strong working relationships with DIO and Heads of Establishment
Identify opportunities to improve efficiency, service quality and customer experience
Support sustainability initiatives and the MoD's carbon reduction objectives

What We're Looking For

You'll ideally have experience managing facilities management, maintenance or operational service delivery within a complex environment, with a good understanding of compliance, contractor management and customer service.
You'll be comfortable managing multiple work streams, coordinating teams and supply chain partners, and taking ownership when things need resolving. Experience across reactive and planned maintenance, statutory compliance, project management and Billable Works would be particularly useful.
You'll also need a strong understanding of Health & Safety and Safe Systems of Work, including RAMS and permits, alongside relevant compliance areas such as asbestos, legionella and fire safety.
Experience using CAFM systems, particularly Maximo, would be beneficial, alongside strong IT and data analysis skills.
A relevant technical qualification in Building Services, Engineering, Facilities Management or a related discipline, or equivalent…