Client Services Manager, EMEA

Hagerty is a company builtby drivers for drivers. We put our members at the center of everything wedo are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love.

We’reproud to be the world’s largest insurer of collectible andenthusiastvehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we hosta number ofdriving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos.

We’recommitted to Never Stop Driving.

As a Client Services Manager, EMEA ,you will manage the Europe-based Client Liaisonteamensuring abest-in-class experience for Broad Arrow clients. You will partner with theEMEA Car Specialist team, enabling seamless client engagement across Broad Arrow auctions and Private Salesandensuring client needs are met with precisionandresponsiveness. Additionally,you will provide oversight and guidance for client service delivery and communications supporting the Broad Arrow Capital business.

• Champion a high-touch, concierge-level client experience across all pre-sale, onsite, and post-sale interactions
• Serve as a senior escalation point ensuring consistency and quality at every touchpoint
• Set and uphold service standards that reinforce Broad Arrow’s reputation for excellence in the collector car market
• Lead, mentor, and develop a distributed team, driving accountability, performance, and continuous improvement
• Establish clear standards to ensure consistency across client services function

• Partner closely with Client Development to support pre-sale client outreach
• Oversee the preparation and quality control of consignment packages, ensuringaccuratedocumentation, fee structures, and alignment with auction standards
• Oversee execution of client-facinglogisticsincluding catalog distribution, bidder credentialing, event RSVPs, and seating coordination
• Lead bidder registration processes for auctions, ensuring accuracy, compliance, and aseamlessclient experience
• Provide leadership and guidance to the team on client communications and expectations throughout the consignment lifecycle

• Provide on-the-ground leadership at collector car auctions,representing
  
  Broad Arrow’s client service standards and ensuring seamless execution
• Partner with Operations and Administration teams to coordinate onsite activities, including post-sale vehicle load-out and client logistics

• Oversee post-sale invoicing, transportation coordination, and fulfillment activities, ensuringtimelyandaccurateexecution
• Own the resolution of complex or sensitive post-sale issues for both buyers and sellers, while coaching team members on effective problem-solving and client communication

• Work closely with the Vice President of Sales, EMEA toensureall client relatedactivitiesare executed to the highest standard
• Work with the Director of Financial Services (Broad Arrow Capital) to ensurea seamless, high-quality client experience across financing and capital services

• Bachelor’s degreeor equivalent experience
• Strong client serviceor relationship management experience intheauction orhigh-end hospitality industries
• Previous experience in managing a team
• Strong attention to detailand willingness to work in a deadline-driven environment
• Exceptional organizational skills
• Polished client-facing engagement and eagerness to interact directly with clients…