Advice Line Team Lead

We’re looking for a senior nurse ready to play a pivotal leadership role at the heart of our hospice services.

• Salary: £49,338.85 - £56,461.82 per annum
• Location: Taunton & Yeovil
• Hours: 37.5 hours full-time (with participation in on-call rota). Part time hours can be considered.
• Working Pattern
  : 9:00 am to 5:00 pm, Monday to Friday. There may occasionally be a need to work outside of these hours.

As Advice Line Team Lead
, you will lead two complementary teams: the Advice Line
, staffed by qualified nurses who provide specialist clinical advice, and the Central Referral Centre
, where administrators screen incoming calls and referrals to ensure they reach the right service.

This is a role where you can make a meaningful impact – ensuring patients and families receive the right care, at the right time, in the right place
.

You’ll also lead your team through a period of development, strengthening performance, and building a positive, accountable and supportive team culture.

You will lead and develop a high-performing team, driving forward service innovation while maintaining responsive, compassionate care for patients and families.

Key aspects of the role include:

• Leading the triage and referral process, ensuring timely, safe and appropriate responses
• Providing clinical advice for palliative and end of life care needs
• Managing team performance, rotas, recruitment and development
• Using data and quality improvement methods to enhance service delivery and patient experience
• Working collaboratively with internal teams and other external healthcare services to ensure coordinated care

You will also play a key role in supporting service transformation and ensuring the new model is sustainable, effective, and responsive to demand.

We’re looking for an experienced clinician who combines strong leadership capability, experience managing teams at a senior level and palliative care expertise.

• Registered Nurse with current NMC registration
• Experience in palliative and end of life care
• Proven experience in leading teams and delivering service improvement
  , innovation, quality improvement, or project initiatives
• Strong clinical assessment, triage and decision-making skills
• Excellent communication skills, including managing complex and sensitive conversations
• Experience of leading teams through change, including coaching, managing performance and fostering a supportive, inclusive working environment.
• Ability to manage demand, prioritise and make autonomous decisions

We recognise that no candidate will meet every requirement. If your experience broadly aligns with the role and you’re motivated to make a difference, we encourage you to apply.

We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive workforce.

If you require any adjustments during the recruitment process, please contact recruitment

At St Margaret’s Hospice Care, you’ll be part of a compassionate, forward-thinking organisation where your work truly matters.

We offer:

• The opportunity to lead innovative service development
• Opportunities for community working
  , connecting directly with patients and their families
• A supportive, inclusive working culture focused on wellbeing
• Ongoing professional development
  and education opportunities
• The chance to make a real difference to patients and families at the most important time of their lives

• 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
• For Band 5+ clinical roles, annual leave entitlement may include reckonable service from previous clinical…