Retail Security Officer

Retail Security Officer

Are you a proactive security professional who takes pride in protecting people, deterring theft, and delivering exceptional customer service on the front line?

Lodge Security is looking for a dedicated Retail Security Officer to join our on-site team across the United Kingdom on a full-time, permanent basis. Boasting over 100 years of heritage as a family-run business with the agile mindset of a tech startup, Lodge Security blends human expertise with modern technology. In this vital role, you will be the visible face of safety in a busy retail environment, creating a welcoming atmosphere for shoppers while actively safeguarding staff, premises, and stock.

Key Responsibilities

* Maintain a professional, highly visible deterrent presence on the shop floor to prevent loss and deter theft.

* Apply ASCONE criteria effectively to identify, monitor, and handle shoplifting incidents in line with retail policies.

* Deliver outstanding customer service by greeting visitors, assisting members of the public, and representing the store professionally.

* Partner closely with store management teams and colleagues to ensure a safe, secure environment for employees and customers.

* Defuse conflict calmly, de-escalating tense situations and responding promptly to store emergencies.

* Follow strict compliance and security protocols, accurately completing incident reports and maintaining complete operational records.

Required Skills & Experience

* A valid, current SIA Licence (Door Supervision or Security Guarding).

* Proven right to work in the UK alongside a verifiable 5-year checkable work/education history.

* Excellent customer service skills with a smart, professional appearance and approach.

* Demonstrated ability to remain calm under pressure and handle conflict management situations effectively.

* Strong written and verbal communication skills, with solid attention to detail when following procedures and guidelines.

Nice-to-have

* Prior experience in retail security, shop floor guarding, or retail loss prevention.

* Practical familiarity with applying ASCONE principles and managing stock protection techniques.

What We Offer / Why Join

At Lodge Security, you will be part of an inclusive, human-centric culture that lives its values of being Human, United, Grounded, and Dynamic. As a Disability Confident Employer, we support your everyday work and personal wellbeing with a comprehensive benefits package, including:

* Structured training and clear career paths.

* 28 days holiday and an established pension scheme.

* Financial flexibility with early access to your earned pay before payday.

* Full uniform and Body Worn Video equipment provided.

* 24/7 Doctor Online, counselling services, and dedicated wellbeing support.

* Benefits portal offering retail, dining, and gym discounts.

* Boots Discount Card (22.5% off Boots brand products and 12.5% off almost all other items after 3 months of service).

Please note:

Visa sponsorship is not available for this role. Due to the high volume of applications, only shortlisted candidates will receive a response. Apply today to build your career with Lodge Security