Bereavement Services Coordinator

We are seeking an experienced counsellor or psychotherapist to provide specialist assessment and support to bereaved individuals, including those with more complex needs, identifying and responding appropriately to risk and safeguarding concerns.

This role will have accountability for the day to day management of service referrals, caseloads and delivery of bereavement support.

An important part of the role will be managing and developing our bereavement support volunteer team, ensuring volunteers and counselling students are recruited, inducted, supported and supervised to provide high-quality, safe and compassionate support.

• Salary: £19,225.38- £23,403.04 per annum
• Agenda for Change equivalent: Band 5
• Working pattern: Part time 22.5 hours a week, worked Monday to Wednesday
• Contract: Permanent

This cross-county role will be based across our Taunton and Yeovil hospice sites, with regular travel across Somerset as part of the role.

• Assessing complex bereavement needs and developing appropriate, person-centred plans of support.
• Managing and prioritising referrals and caseloads effectively.
• Supporting people experiencing grief and loss with compassion, sensitivity and appropriate professional boundaries.
• Leading, supporting and supervising Bereavement Support Volunteers and counselling students on placement.
• Supporting the recruitment, induction, development and retention of bereavement volunteers.
• Working collaboratively with hospice multidisciplinary teams and external health, social care and community services.
• Recognising and responding appropriately to safeguarding and other areas of risk.
• Monitoring service quality and outcomes through data, audit and the experiences of people accessing support.
• Developing and reviewing bereavement policies, procedures and operational guidance.
• Providing training and education to staff, volunteers and other professionals.
• Contributing to service reports and the continued development of high-quality, equitable bereavement support across the county.
• Representing St Margaret’s Hospice within local and national bereavement networks.

• Experience of providing therapeutic, counselling or specialist bereavement support.
• The ability to assess complex needs and identify and manage risk appropriately.
• A strong understanding of professional boundaries, safeguarding and confidentiality.
• Experience of supporting, supervising and developing others, ideally including volunteers or students.
• Excellent communication and relationship-building skills.
• The confidence to work collaboratively across multidisciplinary and organisational boundaries.
• An evidence-based approach to practice and a commitment to continuing professional development.
• An interest in service improvement, evaluation and demonstrating outcomes.
• A commitment to equality, diversity and ensuring equitable access to support.
• The resilience, reflective practice and self-awareness required to work effectively within bereavement care.

At St Margaret’s Hospice, our values guide everything we do. We are:

• Compassionate:Kindness and care for everyone, every day
• Collaborative:One team, working together for one goal
• Ambitious:Striving for better, now and into the future.

We are an equal opportunities employer and welcome applications from all sections of the community. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.

If you need adjustments during the recruitment process, please contact recruitment or call

You won’t just be joining a fantastic team—you’ll become part of a welcoming, community-minded charity making a real difference every day.

We offer a…