Business Development Manager, Multi Unit

The Multi Unit Business Developer Manager manages a team of Business Developers, focused on business development for new emerging, regional and national multi unit customers. Develops executive-level strategic relationships with a select number of key customers with focus on achieving significant long-term, sustained and measurable business results. Provides coaching and leadership to the Business Development team.

• Develops long-term, strategic relationships with key accounts within their team’s portfolio of business
• Interacts frequently with external customers to provide an exchange of information.
• Builds long-term customer relationships at an Executive level while meeting short-term objectives.
• Leads team to develop customer account plans to include: customer and GFS objectives and implementation strategies, promotion of the customers and GFS’ stated values and positions, sales / promotion of the GFS brand throughout the customer’s organization.
• Coordinates and communicates strategic account activity to senior leadership and management and engages, where appropriate, senior leadership sponsorship of customer.
• Collaborates with internal departments to ensure the highest level of customer satisfaction.
• Plans and assists in the personal and professional development of the National Account Managers.
• Interviews, hires, trains, and retains staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate. Mentors, motivates, and develops staff and serves as a role model and resource.
• Collaborates with Directors, North American Sales teams, and other department leaders to ensure the Business Development Team understands the new business needs of each division.
• Leads team in defining best practices and provides consistent support to internal and external customers.

• Creates and reviews monthly reports.
• Utilizes and applies customer profitability and pricing models to negotiate customer agreements.
• Represents Gordon Food Service at customer and industry events.
• Performs other duties as assigned.

• Excellent written, verbal communication skills
• Problem-solving capabilities.
• Ability to multi-task, prioritize and be able to work independently or within a team environment.
• Organization skills.
• Customer service and time management skills.
• Human Relations - motivating, teamwork, coaching, interactions with others, relationships, etc.
• Self Management - self direction, distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.
• Valid driver's license is required.
• Bachelor Degree in Business, Sales or Marketing is preferred.
• Five or more years of progressive sales or business experience required; previous supervisory experience preferred or an equivalent combination of education, training, and experience.