Senior Legal Operations Co-ordinator

Job Title:
Senior Legal Operations Coordinator

Ready to take your career to the next level?

We’re one of the UK’s most forward‑thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

* We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.

• Role: Senior Legal Operations Coordinator
• Team: MLS
  -Legal Operations
• Working Pattern: Full time
• Why this role matters: This role ensures consistent, high‑quality legal process delivery while driving operational excellence and enabling our teams to perform at their best.

• Maintain oversight of process performance against SLAs.
• Own the end‑to‑end process for specified matter areas (e.g. particular service lines or tranches of work), supporting colleagues and liaising with clients/legal units as appropriate.
• Help the team meet targets and increase fee income through consistent, high-quality process delivery.
• Assist with recruitment of junior team members and support onboarding.
• Contribute to training and development, sharing best practices and uplifting capability across the team.
• Champion continuous improvement, using data and feedback loops to drive efficiencies.
• Oversee internal auditing for quality control and compliance.
• Produce and maintain KPI reporting for the senior team, ensuring clarity and actionability.
• Own key solutions and platforms (e.g., administrator search tools, LMS).
• Support lender panel administration and panel renewals.
• Coordinate and oversee small to medium-sized projects and operational changes – such as deploying new service lines or process enhancements.

• Exceptional communication skills – clear, concise, confident – able to build strong stakeholder relationships and drive performance.
• Strong systems and data capability – comfortable producing KPI reports, tracking key dates and tasks, and using law firm systems to manage process.
• Excellent IT skills
  , including advanced Excel and a working understanding of legal operations/firm systems.
• Outstanding attention to detail
  , with a methodical approach and pride in the content and presentation of your work.
• A collaborative mindset
  , working effectively across teams and practice areas, with an appreciation for how support functions enable business success.
• Forward‑thinking, change‑positive approach
  , embracing learning loops and continuous improvement; you exemplify a growth mindset.
• Commitment to quality standards
  , with proven experience in maintaining and elevating those standards – especially with junior team members.
• Commitment to ongoing professional and personal development
  .

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.

We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:

• Competitive salary and performance‑linked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).

• Hit the "Apply Now" button.
  • Send us your CV and a quick note on why this role is perfect for you.
  • Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?
  • With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
  • We’re here to support your individual needs. If you require any adaptations or…