BIA Customer Service Agent - Personal Lines - HYBRID

Overview

Join to apply for the BIA Customer Service Agent - Personal Lines - HYBRID role at Arbella Insurance Group
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As a member of Arbella Insurance Group, Bearingstar is a leading property and casualty insurance provider in Massachusetts and Connecticut, writing over $100 million in premium. Bearingstar offers competitive salaries, bonus above commission, excellent benefits, and strong training and development programs. We are seeking motivated and self-driven individuals to join our team.

We are currently searching for a Customer Service Agent in Massachusetts with the flexibility to work hybrid (in-office and home) after an initial in-house training period of 90 days. Availability to work in one of the MA towns:
Abington, Fall River, Methuen, Norwood or Taunton is preferred.

Our work schedule is 37.5 hours per week. We offer a profit share bonus program, exceptional benefits and wellness programs, career development, and flexible schedules.

• Act as the agency representative to clients, fellow professionals, the public, and the business community.
• Provide counsel and advice on new and/or additional insurance needs, explaining coverages and policy types.
• Identify risk exposures and qualify potential prospects.
• Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders.
• Act as the first line of contact for reporting and assigning claim information for designated policyholders.
• Resolve general customer inquiries.

• Experience in Personal Lines insurance is a plus.
• Massachusetts Property & Casualty insurance license is strongly encouraged; training and support are offered to obtain the license.
• Customer Service and Sales skills are required.
• Excellent interpersonal, oral, and written communication skills.
• Ability to work independently as well as a team player.

Estimated annual salary range is approximately $57,500 ($29.00/hour) to $64,350 ($33.00/hour), based on factors including skills and experience. The salary range is not a guarantee. Benefits include medical, dental, 401k and retirement plans, and more.

Massachusetts Property & Casualty license is encouraged; training and support are provided to obtain the license. Prior licensing is a plus.

The description may include other roles or postings in the same company; this description focuses on the BIA Customer Service Agent – Personal Lines – Hybrid role.