Operational Delivery Centre – Team Leader

Operational Delivery Centre – Team Leader

Employer:

Government Recruitment Service

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

06/02/2026

Counter Fraud, Compliance and Debt (CFCD) have oversight and control of the main levers needed to improve the way we manage fraud, error and debt within the Department for Work and Pensions.

The Integrated Risk and Intelligence Service (IRIS) is part of the Counter Fraud, Compliance and Debt (CFCD) directorate and works across DWP to protect the welfare system from fraud and error.

These roles will be within IRIS’ central hub for coordinating and prioritising workflow delivery between IRIS and DWP operational teams.

The team plays a critical role in supporting departmental fraud and error objectives, testing operational solutions, forecasting demand and coordinating the delivery of referrals.

The role includes:
Leading, motivating and inspiring your team, building capability and creating an inclusive environment to empower and enable colleagues to thrive at all levels.

Being a proactive member of the Leadership Team, collaborating with colleagues and stakeholders to maximise effectiveness and impact.

Being a visible and accessible leader who cares about our people and the services we deliver.

Demonstrating personal accountability through periods of change in a fast‑paced and complex operating environment.

Setting clear direction to drive achievement of our objectives.

Coordinating with precision to enable successful delivery across the wider team.

Collaborating effectively with multiple stakeholders, influencing direction and decision‑making to capitalise on opportunities to tackle fraud and error in DWP. Forecasting, coordinating and planning delivery of products and services to operational teams throughout DWP to meet departmental fraud and error objectives.

Effectively prioritising and working at pace to lead delivery of effective strategic and tactical solutions to complex problems and risks.

Using well‑developed verbal and written communication skills to explain complex issues in a way that is engaging and easy to understand.

Collaborating across DWP to develop the department’s expertise and capability in responding to a variety of high‑profile fraud and error risks and threats.

Communicate messages with clarity across the team and with other colleagues.

Seeking feedback from colleagues, listening, and acting on this.

Working and leading within a geographically dispersed team requiring a good level of skills, flexibility and understanding of working in a virtual environment.

Due to the geographically dispersed nature of this team, this role will require frequent travel and overnight stays.

Proud member of the Disability Confident employer scheme