Clinical Nurse Manager-Emergency Department

SUMMARY

In collaboration with the Patient Care Director, the Clinical Nurse Manager evaluates the delivery of patient care using the organization’s quality metrics, monitors and reports trends in patient population acuity and manages staffing resources accordingly. Designs, implements and evaluates innovative systems that support efficient delivery of patient care, develops and adheres to approved budget, assesses staff competence and educational needs in relation to changing patient needs via clinical pertinence, medical record review, patient and family visits, physician feedback and periodic visits to off-shifts.

Requires experience and commitment to the quality of patient care and patient satisfaction. The CNM will provide leadership and direction of the nursing staff while promoting teamwork in a multidisciplinary care environment.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences;
Patient and Community Focus and Collaborate. In addition, our leaders will demonstrate an aptitude for:
Ensure Accountability and Build Effective Teams;
Drive Vision and Purpose and Optimize Work Processes. By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

• Provides direction to subordinates to meet the departmental objectives as well as the objectives of Morton Hospital and Medical Center.
• Participates in the formulation, implementation and monitoring of departmental goals.
• Oversees daily operations on the units and coordinates departmental workflow with all team members to ensure safe, effective and efficient work processing.
• Participates in staff meetings, huddles, and programs to meet staff needs.
• Serves as an expert in the area of specific unit competencies and maintains clinical competencies for assigned clinical areas.
• Collaborates with the Nursing Leadership Team and physicians to maintain effective operations and high quality services.
• Interfaces with patients and families to ensure that care is consistent with their expectations.
• Mentors staff by responding positively to change while supporting colleagues through the change process.
• Oversees personnel actions including hiring, performance appraisals, disciplinary actions, and other related activities in collaboration with the Director Management of Time and Resources.
• Ensures budget and resource efficiency and satisfaction with patient care delivery in collaboration with the Director.

• Cooperative in interactions, treating customers with courtesy, respect and compassion.
• Responds to questions and answers appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer’s satisfaction.
• Assigns staff to patients knowing the competencies of all staff involved.
• Is knowledgeable and is the resource for staff.

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in-services, formal educational programs, other work groups and on-the-job training).
• Manages, attends and participates in staff meetings and in-services and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.
• Applies knowledge and skills necessary to provide care appropriate to the age of the patient served (i.e.: infant, pediatric, adolescent, adult, and geriatric).
• Integrates, delegates, and coordinates patient care using interdisciplinary approach.
• Delegates responsibilities for care, when applicable, and makes assignments according to skills of caregiver.
• Evaluates patient responses to interventions according to established policy and procedure of Morton Hospital.
• Demonstrates an ability to plan and supervise other patient caregivers in providing patient care on unit while functioning as a professional role model.
• Demonstrates the ability to exercise independent judgment in times of need and emergency situations and evaluates the results of actions taken.
• Administers medication and performs treatments, utilizing principles of aseptic technique to assigned patient according to the established policy and…