Dispatcher, Transportation

Job Summary

Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers, including resolving issues with timely pick up and delivery, check calls, activity documentation, and overall promoting a professional workplace attitude in a fast paced environment. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success.

This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Job Description

Sign-On Bonus! $500 after 180 days of service.

This is an in‑person position in East Taunton.

Key Responsibilities

• Professional, timely, and effective internal and external driver interaction via phone calls and system messages, building and maintaining a positive attitude to strengthen driver engagement and minimize turnover.
• Maintain driver detention time and manage equipment through effective communication and planning to improve operational efficiency and profitability.
• Assign loads efficiently, maximizing profitability, customer satisfaction, and driver retention for assigned market areas, monitoring ongoing freight optimization.
• Maintain the company safety culture, including daily safety messages, monthly driver briefings, and enforcement of company policies to ensure DOT compliance and company requirements are met.
• Monitor driver loads, resolve issues affecting scheduled pickup or delivery times, and proactively communicate to affected customers about mechanical problems, traffic, weather, or customer‑directed shipment changes.

Qualifications

Minimum Qualification

• High School Diploma/GED with up to 1‑2 years of Transportation, Customer Service, Administrative or related experience.
• Ability to work across multiple shifts, including nights and/or weekends if needed.

Preferred Qualification

• Bachelor's Degree with 1 year of relevant professional experience or 4‑5 years of experience in the Transportation/Logistics industry.

Skills & Abilities

• Process information with high accuracy.
• Anticipate, recognize, and deal effectively with conflicts at individual, group, or situation level.
• Accurately analyze situations and reach productive decisions based on informed judgment.
• Adapt to changing environments.
• Establish and maintain healthy working relationships with clients, vendors, and peers.
• Meet or exceed team/driver needs and expectations, providing excellent service in a direct or indirect manner.
• Effective communication skills.

Compensation

• Expected starting pay range: $20.05 to $25.05 per hour.
• Position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the company’s bonus and incentive plans.

Benefits

• Medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Transportation/Logistics

Job Opening

Dispatcher (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Statement

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities,…