Call Center Manager

Operations Manager | Full Cycle Recruiting, Sourcing

DIRECT HIRE OPPORTUNITY!!

The Phillip Charles Group has been servicing the local Metro Detroit area for the past 30 years and has built strong partnerships with clients, candidates, and employees. Their current client of 16 years is looking for a strong Call Center Manager for a direct hire opportunity in their Taylor, MI location.

• Oversees planning and execution of service-related projects, coordinating with internal teams and external partners to ensure smooth operations.
• Manages day-to-day contact center activities, including performance monitoring, issue resolution, staffing, training, and process improvements.
• Utilizes various company systems and resources to address complex inquiries, support project launches, and provide guidance on recurring or escalated issues.
• Prepares regular updates and reports, contributes to policy and workflow enhancements, and maintains up-to-date knowledge of ongoing programs.
• Supports team coverage needs, follows workplace standards, and performs additional assigned duties as required.

Some flexibility in schedule and work location may be necessary.

Salary based on experience, $85-$90K.

• 6-8 years’ experience in a supervisory position in a call center environment.
• Strong written and verbal communication, organizational, and problem-solving skills are essential.
• Strong customer service skills and experience troubleshooting.
• Previous experience training and supporting customers.

Interested and qualified candidates should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

Base pay range: $85,000.00/yr - $90,000.00/yr.

Direct Deposit or Pay Card for weekly payroll, 6 paid holidays, 401K benefits, and ACA compliant medical insurance are also available.

Taylor, MI.