MotorClothes​/Merchandise Manager

Motor Clothes/Merchandise Manager - Motown Harley-Davidson

Job Title:

Motor Clothes/Merchandise Manager

Department:
Motor Clothes/Merchandise

Supervisor:
General Manager

Summary

Description:

Manages employees and operations of the Motor Clothes/Merchandise Department. Coordinates sales promotions and advertising.

• Motor Clothes/Merchandise Department Operations
• Management
• Customer Service
• Promotions
• Premium Customer Experience and customer retention
• Productivity of department staff
• Sales and margins

• Set-up and maintain a smooth running, efficient, appealing retail environment for the Motor Clothes/Merchandise department.
• Ensure Motor Clothes/Merchandise personnel are well trained and available when needed.
• Review all stock orders to ensure a fast-moving balanced inventory of Motor Clothes/Merchandise.
• Coordinate orders with P&A manager.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open-to-buy suggestions of Dave Goldfarb and Director.
• Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
• Attend dealer show semi-annually.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
• Design displays for merchandise, which are appealing to customers. Make effective use of:
  Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays.
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Assist staff when needed.
• Become familiar and efficient with all phases of the computer systems required for Motor Clothes/Merchandise management, including generating and reviewing inventory reports.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Complete markdowns as recommended by David Goldfarb, the Motor Clothes/Merchandise Director and Harley-Davidson.
• Keep 12-month non-moving inventory at industry benchmarks.
• Employ sound management practices to ensure Motor Clothes/Merchandise department contributes acceptable levels of gross & net profit.
• Hiring, training, motivating, counseling and monitoring the performance of all Motor Clothes/Merchandise staff.
• Maximize return on investment of Motor Clothes/Merchandise inventory.
• Grow the volume of Motor Clothes/Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales, and promotional campaigns for merchandise with the Motor Clothes/Merchandise Director and the Marketing Director.
• Communicate regularly with the Harley-Davidson Motor Company regarding:
  Policies, Product Availability, Product Style Options, New/Future Product line Studies.
• Benchmark other retailers to determine “best practice” standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Provide reports to Dealer Principal, General Manager, or Motor Clothes/Merchandise Director as requested.
• Complete daily, weekly, monthly, semi‑annually and annual tasks.
• Develop monthly and annual objectives for the department in collaboration with Dealer Principal, General Manager or Motor Clothes/Merchandise Director.
• Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.
• Provide excellent customer service to all of the dealership’s customers whether internal or external.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that complements the purchase.
• Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back‑ordered items are received.
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