Store Support, Customer Service Rep

Overview

Join to apply for the Store Support role at The Home Depot

Location:

Brownstown Charter Township, MI

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot or provide administrative services
• Direct customer or vendor interaction as required
• Direct customers to store departments or merchandise
• Answer customer questions on product order status
• Handle cash management or program compliance
• Work cooperatively with other Associates, vendors and carriers
• Be productive with little/some supervision
• Be detail-oriented and manage time effectively
• Support store-specific business objectives and key operational responsibilities

• High level of integrity
• Detail-oriented
• Proven time management skills
• Ability to work with little/some supervision
• Experience in non-sales functions in a retail environment

Full-time

Consumer Services

Note:

This listing may reflect roles and requirements as posted; no longer indicates application status beyond posting date.