Track and Trace Representative

Track & Trace Representative - Taylor, MI

As a Track & Trace Representative, you will work in a fast‑paced environment coordinating our day‑to‑day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

• Enter new load orders into our proprietary web‑based software.
• Initiate check calls to track and trace drivers on all pickups and deliveries.
• Communicate internal correspondence with drivers to ensure accurate documentation.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain and collect proper paperwork for each shipment.
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues.
• Maintain an outbound call volume of 100 calls per day.

1800 - 0600 on a rotating schedule.

• 1‑3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics.
• Strong attention to detail.
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Proficiency in Google Drive and Microsoft Suite.
• Excellent written and verbal communication skills.
• Excellent teamwork skills.

• High school diploma or equivalent required.
• Associate's degree preferred.
• Call center experience is a bonus.
• Full‑time: 40 hours per week.
• On‑site training and career development.
• Paid holidays, WFH days, and paid time off.
• Insurance benefits including health, vision, dental, life, and disability.
• 401(k) plan.

Base pay range: $17.00/hr - $21.00/hr.

Circle Logistics is a 3rd‑party logistics firm focused on delivering our three core promises to our customers:
No Fail Service, Personalized Communication, and Innovative Solutions. We leverage technology, industry experience, and employee ingenuity to deliver industry‑leading transportation solutions. We have been in business for over 10 years and have grown to over 500 employees in a booming transportation industry.

We believe in hard work and play, providing a competitive pay package & benefits, recognizing those who go the extra mile, and celebrating victories as a team.

We are looking for driven people with GRIT, TENACITY & A DESIRE TO WIN
.

Associate.

Full‑time.

Customer Service, Supply Chain, and Strategy/Planning. Industry: Truck Transportation.