Computer Support Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Log, update, and track all support tickets through resolution providing first-level technical support.
• Escalate complex issues to senior team members when appropriate.
• Follow company processes and checklists to complete tasks consistently and accurately.
• Install and configure desktops, laptops, mobile devices, and associated peripherals.
• Create new user accounts in AD & custom apps. Setup and configure user devices.
• Troubleshoot basic printer, PC/laptop, mobile devices, network, and other hardware.
• Conduct basic network troubleshooting (Wi‑Fi connectivity, patch panel checks, cabling issues).
• Guide users with step‑by‑step instructions, update instructions as needed.
• Possess a high level of self‑motivation and quickly adapt to a changing environment.
• Install and configure in-house custom software.
• Perform updates, configuration changes, software installations.
• Maintain hardware and software inventory, control lifecycle of hardware and software assets, and perform asset disposals.
• Update current inventory system in relationship to the existing equipment.
• Support other day‑to‑day technology needs across all departments.
• Provide on‑call support if required outside business hours on a rotational basis.
• Assist with Access Point installs and replacement of EOL units.
• Manage door access controls.

• Ability to quickly learn new concepts and software is necessary.
• Candidate should be a self‑motivated, independent, detail oriented, responsible team‑player.
• Strong communication skills, both written and oral.
• Ability to multi‑task and support multiple priorities.
• Strong analytical and problem‑solving skills.
• Excellent teamwork and interpersonal skills.

Bachelor Degree Required

• BS in Computer Science, Information systems, or an equivalent combination of education or 3+ years’ experience supporting a business environment with IT Support.
• Excellent communications and organizational skills.
• Microsoft Windows troubleshooting and support for OS‑related issues.
• Able to work independently while maintaining patience with constant interruptions.
• Ability to install software for and troubleshoot a wide range of applications.
• JAMF Pro:
  Experience deploying, configuring, and managing devices using JAMF Pro a plus.
• Active Directory:
  User and group administration, OU & group policy management a plus.

• Ability to stand, stoop, bend, and reach overhead repetitively during 8‑hour day.
• Lift minimum 75 lbs. frequently.

• Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights.
• Examples: mail clerks, material handlers and food service workers.