Desktop Support Specialist at Randstad Digital

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Must Haves:
Computer Hardware experience

• Address computer hardware issues coming in through phone calls, online tickets, walk-up, and emails.
• Relocation of computers/laptops/terminal devices
• Removal of computers/laptops/terminal devices
• Identify/Repair computer/laptop/terminal device hardware in preparation for deployment
• Imaging of computers/laptops/terminal devices in preparation for deployment
• Provide initial network connections upon installing and relocating computer/laptop/terminal device
• Maintain IT Inventory and IT Asset Management
• Address wire management at End User areas, IT rooms, and IDF rooms
• Work with SAS System Engineers to assist in resolving issues
• Follow IT Policies while performing work
• Test, evaluate, and recommend new hardware for End User needs to IT management
• Maintain IT Security compliance within all PC workstations.
• Install/Relocate/Remove Printers as requested
• Maintain onsite printers with toner replacement, replacing printer consumables, working with printer vendors for printer maintenance and repairs
• Address End User requests for printing and scanning needs
• Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups.
• Maintain 5S environment of assigned IDF rooms and work area.
• Establish and maintain effective working relationships with End Users, vendors, and managers.
• Evaluate End User needs and recommend alternatives.
• Assist with meeting Key Performance Indicator (“KPI”) goals for the Desktop Services Team.
• Work with other Data Intelligence teams to have a resolution for End Users’ computer needs.
• Provide first level support to End Users in accordance with established Standard Operating Procedures (“SOPs”)
• Respond to any incident at the time of its acceptance
• Utilize the JIRA software, to resolve tickets and document End User and admin communication