Social Work Program Manager

An employee in this class directly supervises all child welfare and adult services supervisors. The employee must ensure quality services to children, families, and adults who come to the attention of the agency through reports of abuse, neglect, and/or dependency. Work involves developing and managing services focusing on safety, permanence, and well-being for children and adults. The employee must ensure all activities/services/outcomes are in compliance with rule/law/policy.

Work in this class involves high level administrative responsibilities and considerable involvement with the Director and DSS Attorney, as well as external peers and professional entities in the community. The employee is responsible for scheduling, planning, and implementation of service delivery, in addition to continuous evaluation and program improvement.
This position will require the employee to perform work outside of standard business hours
. Work is performed independently under direct supervision of the DSS Director.

• Manages a complex child welfare system, assuring programs meet all rules, regulations, mandates, and policies as established by law, state/local policy, guidelines, and North Carolina Administrative Rules.
• Ensures quality of practice through the provision of training and guidance, reviewing records/reports, and monitoring court compliance.
• Analyzes statistical data and identifies staffing, training, development needs, and programmatic needs.
• Develop and implement programs/functions/activities to ensure quality of services and address service gaps.
• Generates new local procedures and protocols, as needed.
• Appropriates processing of cases, supported by necessary documentation and administrative process, to maximize revenues from funding sources.
• Constantly evaluates effectiveness and efficiency of the work unit.
• Provides consultation, guidance, and support specifically to the supervisors, to the unit in group settings, and on an individual case(s) when the complexity/necessity requires.
• Evaluates risk of harm for children based on work with staff and notifies DSS Attorney and/or Director, when such is indicated.
• Monitors staff development and training, ensuring compliance with all state/legislatively-mandated requirements (including preliminary and ongoing), and develops local resources when needed.
• Provides focused, direct, hands‑on training for supervisors, in addition to all other opportunities.
• Promotes education and learning, by ensuring staff have access, knowledge, and understanding of current/accurate processes, policies, and procedures.
• Communicates all practice changes and learning opportunities, and requires timely adjustment.
• Monitors staff development and training, ensuring compliance with all state/legislatively-mandated requirements (including preliminary and ongoing), and develops local resources when needed.
• Coordinates work/activities for child welfare with other groups/units within, and external to, the agency.
• Represents child welfare in all community forums.
• Develops relationships with appropriate stakeholders, including but not limited to mental health, public health, law enforcement, civic groups, school system, court, Guardian Ad Litem, and Department of Juvenile Justice.
• Participates in community assessment activities and issues/problem‑solving, bringing the interests of DSS and child welfare to the table.
• Prepares and presents information about child welfare for various entities on various scales.
• Participates in state‑level and/or local committee meetings, conference calls, work groups, and peer trainings.
• Provides 24/7 after‑hours/holiday supervision for on‑call staff on a rotating basis.
• Performs other duties as assigned.
• In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations is expected. Employee is required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during, and after the emergency. Employee is also required to participate in relevant exercises and regular preparedness training.

• Considerable knowledge of…